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How to get a refund after being scammed by a diet pill?

How to get a refund after being scammed by a diet pill?

Although not new to the diet industry, over the past year there has been a rise in complaints made from people who have been scammed when they have tried to buy a diet pill.

Often these scams involve trial products that trick you into signing up for an auto ship program where you will be sent a new package monthly along with an extortionate bill.

These types of scam usually involve some of the latest weight loss crazes, such as Raspberry Ketones and Garcinia Cambogia. With both ingredients selling in huge numbers following their appearances on the Dr Oz Show in the US.

If you have been ripped off and are feeling desperate then please follow the advice given in the article. We cannot guarantee that you will get your money back, but you cannot just accept the fact your money has been taken either.

Learn how to try to get your money back:

Cancel the contract

Before you do anything else it is important that you cancel the contract between yourselves and the manufacturer of the diet pill.

If you don’t want a product then you don’t want to have to continue paying for it.

If contacting the manufacturer or seller proves difficult then the next course of action is to cancel whichever card you used to make the payment.

This may seem drastic but in some cases is the only option to avoid future charges.

Get information

The next stage is to get as much information on the company that sold you the diet pills as possible.

Make a note of any contact information and make sure you read the terms and conditions thoroughly.

What are your rights?

If you buy online there are certain rules and regulations that must be met. Provision 7 of the Consumer Protection (Distance Selling) Regulations 2000 (http://www.legislation.gov.uk/uksi/2000/2334/contents/made) shows what information must be provided by the seller.

You should take the time to read this information, as if any of it is missing on the sales website then you should be entitled to a full refund.

Time to take action

Diet pill refundIf you have followed the steps above then you should be fairly well informed and are ready to try to get your money back.

Contact the company

To get your money back you will need to contact the company who sold you the diet pills in the first place.

You should explain what has happened and how you feel you have been deceived, before asking for a refund (Try to stay calm during this process).

You will probably start off speaking to someone in a call centre, but you must not let this put you off as you should try to get passed onto a more senior staff member.

It is important not to give up when contacting the company as they will try to stall you by putting you on hold or even hanging up on you.

Speak to your bank

If you have no luck getting a refund using the first method then you should then speak to your bank.

Again explain what has happened and tell them the money has been taken fraudulently.

You may be lucky and your bank will be able to get your money back for you, especially if the company in question has not used legal ways to take your money.

Unfortunately if the diet pill company have covered their tactics in their terms and conditions then there is little the bank can do for you except cancel any future payments.

Contact the Office of Fair Trading

If you had no luck getting a refund using the above techniques then it is time for you to contact an organisation set up to deal with these kind of complaints.

The Office of Fair Trading ensure that traders have to meet certain guidelines so they may be able to take action.

Leave negative feedback/reviews

Finally, if you have unfortunately not been able to get your money back using the above means then the only option left is to leave a negative review of the diet pill.

Although not really helping with your lost money, it will at least help others to see the truth behind these companies.

In conclusion

To avoid being scammed by these auto ship programs it is best to not sign up for them. However, if you have then you don’t have to accept your predicament.

It is to be hoped that the above methods will help you to get a refund. Good luck!

217 comments on "How to get a refund after being scammed by a diet pill?"
  1. Dear Jac,

    I got scammed from this company too, did all the above on their Free Trial and only noticed when £79.99 got took out of my account, did all the above no help, basically got 60 pills (which are still unopened) for £87.00, I am considering posting a video on you tube warning people of this, any advice?

    Regards Ian

    Reply
    • I too have been scammed by this company. Despite enormous efforts to contact them via email there has been no response. In fact one of the emails they use is false.

      My Bank – Santander – have been extremely helpful. I am no going to return the four bottles they have sent me after taking £89.99 on 3 occasions from my bank.

      I have tried to telephone this company but the number given is unavailable.

      There is no contact address and only a return address for the products. So I am going to return to that address recorded delivery.

      I feel so stupid having been conned by this company but their information was extremely misleading.

      Reply
      • I have been scammed too. I noticed the money was ear marked to leave my account and tried to stop it there but bank wouldn’t let me. Waited for money to go out of my account then requested monies back was told to contact the supplier. Did this and was told money would be back in my account within 3-5 working days. It wasn’t of course sk contacted the company again who gave me a transaction id to give bank and they can track refund. Gave this to ban they had refund issued. So eventually I was finally given a refund voucher from the company after weeks of me stating j have not received a refund. Bank now investigating and this can take up to 21 days and if they loose my case I don’t get any money back. Question I have is if banks know this crap is happening why haven’t they made this stuff illegal? ?? It would make theirs and our lives so much easier

        Reply
        • I went to my bank ask them for help they just say to me sorry we can not do anything about this because you give them your bank detail and too many people like you it scammed this was the bank help me.by the way it Santander Bank .
          so up sad me .

          Reply
          • My bank is santander and they have been really great making sure that no more money can be taken from my account and the very nice young lady gave me some good advice as to how to try for a refund from this terrible company not sure if I will get it but they certainly won’t get anymore

        • Hi Sandra, who do you call for this, the email and phone number i have is fraud, can you give me ur info pls, tks.

          Reply
      • Got me too. Got in touch with Cahoot and they said they would block any further requests for payment. Still getting the bloody packages though.

        Reply
      • i have been trying to get hold of them for weeks false e mails ph numbers i am warning as many people on face book canceling my bank rip of scammers

        Reply
    • Hi there, image recently been scammed by a company called foreskin selling slimming pills and colon cleanser, does anyone know or an address I can return the products to??

      Reply
    • I got scammed too 89 pounds took it out of my bank 3 times in the same day.
      someone have to do something about this .how come they let this website carry on doing like this. scammed evil !!!!I It chocking me badly:-(

      Reply
      • Best way to get your money back tell them you gonna a government agency or attorney general’s office or what ever is equal to that in Europe

        Reply
    • TAKE THEM TO COURT !!! THEY STOLEN MILLION OF PEOPLE AMERICAN DISHONEST THIEVES !!!!

      Reply
    • i have been scammed also the post code comes up on mill road industrial estate linlithgow if i dont get my money back then i will be having a ride up there to sort these people out i dont like being scammed or thiefs i will have fun putting them in hospital !!!!!!!

      Reply
      • tony how i got my refund looked on google earth got a layout of roads etc and nearby properties sent email said i was familiar with area and employes coming and goings said i was coming round with friends and taking it off the first person we see got refunded twice within 3 days so made £70 odd for a bit of bull although the yanks that are scamming it deserve a good kicking good luck

        Reply
        • after just looking at google earth and the address you have although it was the same industrial site and town in west lothian the post code is a royal mail sorting office come to think of it it was not a po box no when i had troubles with them ill investigate a bit more

          Reply
      • return address is dif rent nutra labs milton keyens nes mk11 9go

        Reply
    • What ever you do DO NOT GO WITH THESE PRODUCTS…… as I have been duped as well and I’m so angry about it all, they say it is a trial period and until you see the vast amount going out of your account do you realise what has happened. As soon as I saw the amount go out of my account I phoned then to be told to return the product. I printed off the email with all the relevant numbers and post back at my expense asking for a receipt from the post office with destination address etc. No refund, so I went to the bank and put a stop on any further money coming out of the account, apparently they are having numerous people coming in with the same complaint. I have received one payment back after 4 weeks, but the Cleanse Xtrem is hard work, they have promised every time I call that the money will be refunded, I have told them I have put a stop on at the Bank and after my call today I have told them if I do not get my money back into my account by Monday I will not only report them, but get in contact with my solicitor and sue them, so PLEASE, PLEASE, do not be taken in by these people it is not worth the hassle.
      Kind regards
      Lynn

      Reply
      • hi lynn i have also just been scammed by these people and they have taken 2 lots of money out of my account in 15 days totaling £379.90 🙁 do you have the phone number to call these toe rags please i have sent an email but won’t hold my breath! i have cancelled the card they were taking money off and the bank said they have put a block on any future payments 🙁 the thing is the bank t.s.b. saying they cant get my money back as i agreed to the terms but there was no small print on the terms and the web page i bought them from can’t be found either but the addresses ar the exchange in edinburgh and linlithgrow one is for the raspberry ketone the other is for extreme cleanse the later i didnt even sign up to it just arrived! may 2015

        Reply
    • Please help me they have scammed me as well what can I do they are makeing me very hill

      Reply
      • Just tell then your gonna call the attorney general they’re gonna try to offer you just a percent of it just say no and then they will give you the 100 percent of your money back trust me I use to work for a company that did this

        Reply
  2. I have just been onto the company and was told that the computers are down and can I call back later.

    When I said I wanted a refund he put the phone down on me.. Shocking!

    Reply
    • Hi did u use cleanse ultimo if so do you have the number as i cant find it anywhere

      Reply
      • I found the telephone number for Cleanse Ultimo in their T & Cs.

        0203 697 4624 (from the UK)

        They state this is the number if you wish to cancel. Good luck!

        Reply
        • Hi is Cleanse Ultimo the same company as Diet Ultimo? If so, can I use the same number to cancel my contract?

          Thanks

          Siobhan

          Reply
        • It is a good number

          Reply
        • I cannot believe this company! It is impossible to get hold of them! They don’t answer emails, they don’t answer their phones, and they just keep taking money from your account! Disgusting! Definitely need to do something about companies like this! They are a bunch of scammers. The number given on this forum is for them, but they don’t answer it!! I am SO angry!

          Reply
        • Do you have a link to their website or t&cs?? Even a picture would be helpful. I can’t find anything, haven’t been sent anything! Thanks!

          Reply
        • Thanks

          Reply
  3. Please can you get your message and my experience across to as many people as possible as I totally agree with everything you say. My experience was similar to others that have been in contact with you, in so much I got taken in by the advert to try their free trial for just £4.95 postage x2 as I ordered Ketone Raspberry Force and Cleanse Xtrem to be met on my bill with £89 and £95 respectively because I didn’t cancel the order during the trial period of the tablets.

    Regards Colin

    Reply
    • Same thing here. I am disgusted that the credit card company cannot do anything about this scamming company. I am thinking of going up to there offices in Scotland. Just let me get my hands on the guys running the company. I hope they read this!

      Reply
      • I agree stuart these guys should be ashamed of themselves duping people like this. I too fell for it although at no point on the page for free tri a l did I see anything about being charged £80 a month for pills that I didnt ask for and also yet to receive even if I did want them. I called there usa office it was a terrible line and took forever to get my point across but I did eventually, after much bartering for my own money got a full refund for the 2nd amount and 50% refund for the 1st amount thought I should cut my losses. Still not happy and iv reported them to trading standards and have also sent a few emails. Anyone who has not got a refund get on the phone and demand one. Do not take no fir an answer.

        Reply
        • Hi I was wondering what number you used to contact them? Was it visocleanse?

          Reply
        • hi I have been scammed by garcinium cambogia and supracleanse 350 any ideas on what telephone number I can use to contact them I live in the uk?

          Reply
          • I have also been scammed by garcinium cambodia and supracleanse, the phone numbers I have been given are non uk numbers but I left a message with them anyway – unlikely that I will get a response.

            +31 20808 4781

            I have been on the phone several times with the disputes department at TSB and getting the same answer every time that I cannot recieve a charge back from them because I am outside the 14 day returns period – however I only noticed my money (£89.99 x 2) had been taken out of my account after the 14 day trial was up anyway.

            I have been told I am in my rights to return the products, opened or unopened by the european consumer centre but it is to a PO Box address so unlikely I will receive any feedback.

            It is ridiculous that the banks arent recognising this. At no point on the page where I signed up for a free trial was I told I would be debited 89.99 the whole point in a free trial is that its FREE.

            So angry.

            Heres the address I have been given to return the products

            Returns
            PO Box 13511
            Linithgow
            West Lothian
            EH49 7YH

            I have no idea where this next goes on to.

            If anyone has had any success with this please let me know how you did it because at the moment I am an angry student who is £180 poorer!

          • Marjorie.
            I was also conned about garcinium carbogia and colan cleanse 350
            I ordered the free samples for both tubs of pills iwent on holiday
            11 july when I got home another lot of pills were delivered when I got my bill in I was charged £89-99 +£2-99 x4 total =£371-92
            no free samples I did not order 4 lots .
            I sent the 2 lot to an address in Switzerland have not had any response from them .I rung bank up I was afraid they good get some more money from me I cancelled my card its put me off getting any thing else on line I am new to this and a pensioner
            my son said ishould have kwown better you don’t get any thing
            for free the bank is trying to sort it out for me
            I took first lot of pills for 2weeks I put 8lb on stopped taking them they made me feel ill so please be warned and careful.

          • How I can get refund every time I tried to phone or email them they never answer or reply back.I am so angry about this can I have contact number pls!

        • I have been scammed too they have taken the money out of my account twice £87 and £67 twice there is no contact number or email how do I stop this from being taking out my bank account again I can’t afford this again.

          Reply
        • Hi Alison

          I read your article and I would be extremely grateful if you could give me the contact number you used as I don’t have any look with the one I’ve is just answer machine telling they email which you never get reply back. This company is disgraceful I can not believe how they can do this to people.

          Reply
          • I have been scammed too I just been notice from my bank statement my money had been taken from my account 89pounds&95pounds 3 times in the same day total 273pounds out of my bank in the same day. it was chocking!! me. I phone my bank to block and stop them to take money out of my bank again I wonder why my money not enough to pay my bills. I am working so hard to get money to pay the bills I couldn’t sleep my head spinning I tried to contact them is just answer machine to left email address I never get reply back this company need to lock off in jail they are not human anyone reading this massage can you give me contact number to cancel please!! help me. everybody why don’t we get together and we all go to television on the news programme to let the world know this f…..people. let me know if good idea I’m the one in.!!

        • I also phoned SuperKetone+ Customer Service office in US on 0800 9098021 and on top of lost 80 pounds for 60 pills MY PHONE BILL COME TO £ 31 because the girl I spoke to told me that 0800 is a free number – apparently it is not when you phone abroad -ANOTHER PERFIDIOUS LIE AND UNDERHAND TRICK from that scam company.

          Reply
    • I did this too! I’ve been on the phone to my bank who are going to cancel future payments. However I have not got the email from the company any more so cannot contact them and feel like such a fool! I honestly never get taken in by this sort of thing normally. Do you have any contact details? I did exactly the Same trial as you and have been charged for the same amounts.

      Reply
    • Exactly the same has just happened to me I dont know what to do. What did you do next? I dont suppose you got your money back I could really kick myself.

      Reply
    • Hi I Had the same problem,i tried and tried to contact there so called number,anyway i looked up scammers on the net and there where on the list .call your bank and report them ,tell them they are on the scam list.get your credit card stopped.the bank should give you your money back.and then the bank chase the money up from them.i just got so fed up with them.

      Reply
    • me too I have order same you chocking me money took it out from my bank 89 pounds twice and 95 pounds total 273 pounds .Did you get money back?

      Reply
  4. I ordered what I thought was a free trial of this product. I noticed 79.95 was taken out of my bank account two days later. I telephoned the company who said they would cancel any ongoing order if I returned the free sample unopened which I did two weeks ago. I am still waiting for the refund.

    There seems to be enough people that have lost money so how about we all try to get this site closed down. Any ideas how we contact Watchdog or the BBC?

    Reply
    • Ive also been scammed and they are trying to say I did not cancel my free trial. Im making this my priority to get back at these thief s. If anyone wants to join me please contact me at my email jamestowngirl@ymail.com, I work hard for my money so one way or the other I want my 89.97 worth. I just cant stomach giving them my money . Here is some info on WATCHDOG BBC:
      address: 201Wood Ln, London W127T5
      phone: 08700107070
      email: Watchdog@bbc.co.uk

      Reply
      • hi im in same boat.lets start a campaign.

        Reply
        • Me too. They have taken a third payment. Have cancelled card. I got parcel today. Haven’t opened it. Should I send it back recorded or not. Have lost the first two payments but just can’t afford to lose another 89.99!

          Reply
          • I have had the same problem. I rang complained and insisted they cancel my account and send me a confirmation email of the cancellation. After saying over and over again they agreed to cancel.

            I got the email pretty quickly. My bank had told me to do this. I could not get my 158.00 pounds back they refused, but I found the American phone number it is an american company. I had sent the product back without ringing first dont, ask for a returns form or number or you will not get any reply. The American lady I spoke to was very good and told me to wait for 2weeks if they dont send the caps back to contact them and they will send me a replacement lot because I paid for them. Hope this helps. Carol

        • YES PLEASE LET ALL GO TO COURT AND WACTH DOG TOGETHER.

          Reply
  5. Me too!

    In my case the 14 day trial period apparently started from date of order so when the goods didn’t arrive until 17 days later, the £87.41 had been taken from my account.

    I saw this before I opened the bottles so tried to use their ’30 day if not opened’ option to resolve this. Sadly the customer service operative was unable to provide me with the necessary number to return the goods and has referred it to a more senior person.

    I’ll wait another day to see if it’s resolved but I think the answer is to plaster this across Facebook and Twitter. I think they rely on us feeling too stupid to do this. Good luck everyone.

    Reply
  6. I am livid, not only with this site but with myself for being taken in, I ordered two of their trials at £4.99 each, which came.

    When I got my credit card statement I was horrified to see that £89 and £95 had been taken a few days later, I got in touch with the card company who said they had received many complaints about this company and that they would make sure no more monies would be taken.

    What a shock I got when my next months credit card statement came and low and behold £95.95 and £99.95 had been taken out two days before I had spoken to the credit card company, I have now payed out £469 for tablets I didn’t want.

    I am so upset and worried as I can’t afford this amount, I have phoned this company and when I said I couldn’t understand what they were saying they hung up!.

    Reply
  7. I checked my bank statment and noticed that money have been taken from my account – £95 and £87 for cleanse xtrem. Don’t know where to find them because don’t have there details.

    Reply
    • Please try the following:

      Phone: 020 3014 4015

      Email: cancel@cleanseextrempower.com

      Finally their address is:

      Spinzar Labs Ltd.
      PO Box 13511,
      Linlithgow
      West Lothian
      EH49 7YH

      Reply
      • If i cancel my whole card will that prevent them taking money out my account?

        Reply
        • get them shut down plz

          Reply
        • I can’t believe I’ve been taken for a mug by Lisocleanse, a Malaysian rip off company and so far have forked out nearly $100 which I cant afford. I rang their 1800051206 number which appeared on my bank statement and sure enough, I got the bullshit run-a-round from a female it was impossible to understand. No luck when I asked to speak to someone I could understand so I hung up frustrated and angry. I have decided that I have been taught an expensive lesson and am about to canceL my account at the bank and start again. This will prevent me from getting ripped off any further, if I’m quick enough. will never buy on line again. I returned their sample unopened and I’m paying for my gullibility big time. DISGUSTED. WHAT A SCUMBAG WAY TO EARN A LIVING!

          Reply
        • That’s what I did because they started using different company names to get round it which they did successfully.

          Reply
        • no

          Reply
      • just tried to email on the above address and it is not available. presume they have closed it down because of all the complaints.
        I to have been scammed by this company for £94.97 and £79.97 taken out of my account.
        I have rung my bank and they cannot refund these two amounts but have put a stop to them taking out any more and if they do take it the credit card company will refund it.
        I can’t believe I was taken in by this. I shall never sign up to a free trial again. PEOPLE BEWARE!!!!!

        Reply
      • I was conned out of £93 and £89. when i phoned 08005460185 i was told that the e mail address on the invoice that i messaged to cancel was wrong, therefore no refund as they hadn,t got it. Surely thats not my fault? They refuse point blank to refund me. Any ideas please?

        Reply
        • Hi Carole.

          Have you tried contacting your bank? Try explaining to them what has happened. I have read reports where the bank has managed to get a refund for the customer.

          However, there are also reports where the banks have done nothing at all. 🙂

          Reply
          • Are all these products the same? I was conned for £300 for Garcinium and Supracleanse 350. I have cancelled my card so they have no account to send refund to.

  8. Its the same scam as the Perfect Skin face cream. Same address in Linlithgow. These criminals have to be stopped. As someone else said angry with them and myself for bring taken in.

    Reply
  9. I am really annoyed with myself as I did not read the terms and conditions thoroughly with these products but I did send the second lot of pills back and after deducting a handling fee they did refund the last payment but refused to refund for original order because I did not return them. This company should be stopped as if the way they carry out their business is a reflection of the products the they probably don’t work anyway!! A complete scam.

    Reply
  10. Well I ordered a trial and have just used the telephone number above to cancel my order, which they sid they have with no arguments. Have to wait and see now if they try to charge me…….I also recorded the conversation incase they try to say I did not call

    Reply
  11. Wow, that was quick I have just received an email confirming my cancellation with my customer number and order number advising I keep the email for future reference, it also gave me the date and time I cancelled

    Reply
    • Hi Teresa,

      Are you posting for Raspberry Ketone Proslim?

      If yes, I too just received my email from them confirming cancellation of my order – how efficiant (Hello NOT).

      I rang them to say wonderful, you’ve cancelled my order,when can I expect I refund? And conversation, went back to ‘ Terms and conditions blah blah – We’ll never refund you’….

      So dont pop the cork yet!

      Reply
      • This by is exactly the same thing as happened to me and so far no refund from them, i do feel foolish for not reading all these email from others who were scammed. A lesson learned the hard way.

        Reply
  12. I have just been scammed 180 pounds rang them they have cancelled my account but will not give me a refund wont tell you what I called them absolutely disgusted. Going to get in touch with watchdog.

    Reply
  13. i went to asda today for my card to be rejected because i to have £69.95 taken out from my account for this product, im so mad , ive phoned the bank and they have blocked the company….

    Reply
  14. This is a disgrace – they should be stopped – I feel a fool also, after receiving my “free samples” of nutriberry and vitacleanse, and I must say they took about 10days to reach me !!! rang the company I thought I purchased from, as £93 had been taken from my bank account and she said there was a scam going on and she was not helpful, probably gets calls all the time about this. I am really angry that these B…… took money from my account – I did not see no terms and conditions on these items. I have rang my bank and they have stopped any further payments to them going through. I also put a warning message on facebook about this.

    Reply
  15. I also feel stupid I signed up for the keytone and the aloe cleanse and it was only because my Bank contacted me that I was aware I was being charged. I also missed it saying about being charged after 14 days on the website as I thought it was classified as a free trial. Unfortunately my bank couldn’t stop the payment but only one payment had been requested and I cancelled my card and the bank is replacing it so the other payment can not been made. I contacted the company to cancel my subscription and asked for a refund of which I was refused. I did receive emails to say that my account had been cancelled with them which I have kept for future refernce should they try requesting any payments. Lets hope that the scam can get stopped.

    Reply
  16. I also have been scammed £160 just dont now who t get it back im a single mother with five kids please help t shut this company down

    Reply
    • Hi there I know what you are going through, the best thing is to cancell your Credit Card and get a new one, tell the bank to block any more money from that company. Gook luck Kay

      Reply
  17. I was looking at the comments on the Garcinia Cambogia and I put my card number in for a free trial, and it wont let me cancel my order. I do not like this product and they just charged me $86 and overdrew my account.

    Reply
    • hi Samantha, did you manage to overcome this problem? I am in the same situation too. I called them , got my RMA, and posted back the product. But I’m not sure what to expect next.

      Reply
  18. I was scamed on Facebook on 5th April with a product called Yacon Diet pills and Liso Pills I paid $5.95 each and have not received anything yet. I did not take notice of the company name as it was my first time to buy anything on line. If anyone out there has been scamed by the same add can u contact me with the name of the company and a phone number. They have taken 189.00 from me and I am so mad. I can not find the add any more on FB as it has been deleated .

    Reply
    • You should find the company is called nutrica. I also signed up for the free trial for yacon root max and liso cleanse. They took the same money from my bank account. I phoned them 1800 051 206, after much debate I accepted a 60% refund as I was no sure I would get to speak with anyone again. I do want to take this further as I believe this is a scam so will be doing what I can to spread the word. Good luck.

      Reply
    • Have you got a number that works as I’m in the same position as yourself?

      Reply
    • They have done the same to me, yacon root is email =. au@yaconrootmax.com ph is 1800051206. Liso cleanse email is support@lisocleanse.com the phone number is the same, these people are fraudsters,

      Reply
    • I had the same result. I cancelled my Credit Card with the Bank and had a phone call from Rick who told me the money would be put into my Bank within 3-5 working days. Not in there yet (3days).
      The phone number I rang (In Australia) was 1800 051 206..Spoke to a girl named Afhna…(?) (is that a real name. She confirmed the money was to be returned – time will tell…

      Reply
      • 4 Jul 2014 CREDIT ADJUSTMENT
        92.50
        4 Jul 2014 CREDIT ADJUSTMENT
        100.73
        4 Jul 2014 97.99 AUD INC FX FEE AUD$ 2.74
        0.00
        4 Jul 2014 YACON DIET OFFER 1800051206 GBR
        100.73
        4 Jul 2014 89.99 AUD INC FX FEE AUD$ 2.51
        0.00
        4 Jul 2014 LisoCleanse800051206 London GBR
        92.50

        ALL BEEN REFUNDED IN FULL…..

        Reply
        • Hi, I have just been scammed for taking the free trial offer for yacon root max and lisocleanse for almost $200. I just emailed them with my complaint last night but no reply yet. I have now cancelled my credit card. I have just rang the 1800051206 number. After about 30 seconds of waiting it got cut off. I have tried this number at least 3x today. If anyone have succeeded in getting a refund, can you please let me know. How did they refund the money if your credit card is now cancelled? I am hesitant to give them other bank account details. I have also submitted a transaction dispute enquiry to my credit card provider. Has anyone escalated or report this further to Dept of Fair Trading?

          Reply
        • How did you manage that? There seems to be quite a few companies doing the scam

          Reply
        • can you please write the number with codes??
          because it is not working

          Reply
        • How did you manage to get your money back?

          Reply
        • I have been scammed I just want to know why are they allowed looking back on people’s reply they have been doing this for years there should be warnings Facebook should not show these fake adverts and banks should have a red warning they all know about this scam .

          Reply
    • Hi Kay
      I just got ripped off royally too! wish I’d read this website before “Purchasing” my “FREE TRIAL”. Took almost $200 out of my account. I rang them and demanded to speak to her supervisor…was hung up on. Emailed them and a week later got a reply that my subcription was cancelled and would refund me $112 and refused to discuss with me as the case was closed!! This was a week ago and still waiting for refund. Contact on 1800 051 206 or au@lisocleanse.com. Hope this helps….so annoyed!!!

      Reply
  19. We were scammed with Nutrasupport.net. I signed up for a free trial for Simply Cambogia and I read the information very carefully and still got a recurring debit of $44.98 after two weeks which was unauthorized. To add fuel to the fire, I suggested it to my wife and she found out that they had charged her account $148 and sent her 5 bottles of the product, when she was only trying to order the free trial. My bank is Wells Fargo and they told me as soon as we return the product and keep our receipt they will begin the file a claim. Because I believe honesty is the best policy, I am following this process. I am going to cancel the debit card and have my wife do the same. I am not going to totally shutdown from doing transactions on the internet, but we are going to use one account that will keep a maximum balance of $25 and transfer money to cover the exact amounts of purchases from first time vendors. We will stay away from “free” because as we see nothing is really free, when it costs us so much stress and anger when getting ripped off.

    Reply
  20. On April 14th i was offered a free trial for free that i was supposed to pay for only postage. When my bank statement came, they had taken £93. I wonder for what!!! I am going to fight for a refund. I need my money back. I would like someone out there to be careful with these rip off deals.

    Reply
  21. I have just phoned the telephone number given earlier in the convo of this page and they have supposedly cancelled all future orders – waiting for a confirmation email. I have managed to get £30 per product back so £60 is allegedly going back into my account in the next 3-4 business days. Seriously hacked off but the lady I got on the phone was very apologetic and seemed to process it. I will just have to wait and see. Thank you to whoever posted the contact details- I have been in an absolute state this morning! 🙁

    Reply
  22. I had raspberry ketone blast and cleanse xtrem, for a free trial. They have since taken £89 amd £95 out of my account respectively, if anyone has been had with the same trial, this is the number I phoned Please try the following:

    Phone: 020 3014 4015

    Email: cancel@cleanseextrempower.com

    Finally their address is:

    Spinzar Labs Ltd.
    PO Box 13511,
    Linlithgow
    West Lothian
    EH49 7YH

    I have also been in touch with my bank, to ensure no future payments are taken. I feel so silly!

    Reply
    • Hi thanks for the information , what id the area code for this number calling from Canada would you happen to know? Thanks!

      Reply
      • For the UK number 020-3014-4015, dialling from Canada, first dial 01 (or possibly 001) to get International Calling, then 44 (the country code for he UK) – then OMIT THE FIRST ZERO, and dial 20-3014-4015.

        Or, as they put it in the back of your Canadian phone books: 01-44-(0)203-014-4015

        It took me years to figure it out.

        Reply
    • Hi, can I ask did you get your money back? X

      Reply
  23. I saw a free trail to this super ketone tablets. I thought id try them only reading the terms and conditions and researching about this product only finding out its a scam. How stupid of me ey. I rang up the company about cancelling the contract and any further payments I later got a email saying everything is cancelled. And rang my bank up explaining what’s going on apparently they have had so many complaints about this company its unreal. They said they are not able to stop them from taking money out of my bank but they will refund the money back. So far its been ok ive kept the bottle of tablets just in case. Advise ignore websites with free trails you soon find out your having money taken out of your bank for things you do not want.
    Good luck to everyone hope this scam and websites like this all get shut down. Peace D x

    Reply
  24. You have taken £94.97 from my account on the 3rd May.
    1) Who gave you permission?
    2) Why was I not told about this beforehand.
    3) I am a pensioner, cannot afford this and whats more your taking this has gone over my overdraft so will cost me money.
    4) This contravenes the Credit Card Protection Act.
    5) All payments have been stopped with my Bank and I would like an immediate refund.
    Please email me immediately to confirm that you have refunded this amount. Failing this I will take the matter further with the media.

    Reply
  25. I have also been scammed, by. Website called ketone advanced plus. Similar to everybody above. However I read comments and cancelled my order the same day. Although I received a cancellation notice via e-mail. I have still received another e-mail today saying that they had shipped the product.

    Therefore today I rang my bank, and closed my account down. Because although you can cancel your card and request a new one. They can still take payments from you account, by going directly to visa. My bank personally advised to close my bank account and start again. Because dozens of other customers are struggling to get the money back by dispute because of the terms and conditions.

    I hoping this is the end of it for me now. And they cannot access my funds. It’s mad I want to know how to contact watchdog to make people more aware!

    Reply
    • Hi I have just been scammed my bank are blocking anymore payments going out from SuperKetoneplus. I have sent an email and rang customer service with no luck. I have just sent another email to them requesting they refund my money or I will take this further.

      Reply
    • I agree they also took money from my account without my knowledge this is a scam and fraud ive contacted the police about this why should these companies treat people like this especially when you’ve little money and thinking its great wen you get offered free trial on products but little realising were being scammed as the saying goes nothing is free this company r f…….. fraudsters

      Reply
  26. Why is there no contact phone number? I have emailed three times now to cancel my trial period and i have gotten no response. I stupidly bought this product without looking more into it and i am desperate to ACTUALLY talk to someone involved with this company. Please help if you have more information.

    Reply
    • Probably the best thing we can do is collate information and take them to small claims court (Will cost approx £50 but if we do it as a joint claim we could share the cost. I hate seeing scam artists getting away with it…… who is up for this?

      Revenge is sweet 🙂

      Reply
      • Id love to join you but I would then have to explain to my hubby why I went £65 over on the credit card which has never in 3 years been anywhere near the limit and always paid off by the due date. I’m still trying to get the card down since that company stole £400 from me without my permission. I don’t know who he will be more angry with, them for stealing from me or me for being so bloody stupid.

        Reply
      • yes true.wish they paying all back n sit behind bars too

        Reply
    • Quin, which company did you deal with?
      Phone: 020 3014 4015

      Email: cancel@cleanseextrempower.com

      Finally their address is:

      Spinzar Labs Ltd.
      PO Box 13511,
      Linlithgow
      West Lothian
      EH49 7YH

      or

      Beach Ready Inc.
      P-O-Box 13511 Linlithgow,
      West Lothian,
      EH49 7YH
      UK

      or
      PIONEER-LABS-INC.COM
      P-O-Box 13511 Linlithgow,
      West Lothian,
      EH49 7YH
      UK

      They seem to change their name, they use web sites:
      pioneer-labs-inc.com
      CLEANSEXTREM.COM
      RASPBERRY-KETONEBLAST.COM

      (JHilariously enough these domain names were registered at WILD WEST DOMAINS, LLC, Arizona, USA

      Reply
  27. I have reported them to BBC watchdog today, if you want MSG me on email [jeremy(at)bluejayspc.co.uk ] your names/email address & amount you were conned out of and I’ll add you to the Watchdog report. If we can’t get our money back at least we can watch them squirm. Karma is a beautiful thing

    Reply
    • I too have been done by this! I went for the trial thinking it was very cheap and stupidly didn’t read the’small print’ I then checked my bank and they’d taken nearly £80 I emailed and cancelled, the week after they took nearly £80 I calked the help line and they said id been charged for the trial pack!!!!! DO NOT SIGN UP FOR THIS PRODUCT!! It is a scam but they get away with it by making it sound amazing and not telling u to read the small print! I have also sent watchdog an email x

      Reply
    • Hi Jeremy

      I sent you an email on Friday detailing how much I am still out of pocket by so you can add me to your Watchdog list. Did you receive this? I sent a follow up email on Monday too and just want to make sure you got it OK and have added my name to the list. If not I will report them myself as I am still out of pocket by £246!

      I also still have some of the Cleanse Xtreme tablets as I stopped taking them because they made me ill. It would be interesting to see if these tablets really do contain what they are advertising! Not sure if anyone can suggest what I can do about this?

      I really need my money back as I am struggling for cash this month and feel completely stupid that these con artists have taken money from me.

      Reply
    • could not mail you.where to conatct small claims court?

      Reply
    • I had exactly the same problem did not receive goods within 14 days .my name is Sally Harvey and I lost 89.99 and 85.00.

      Reply
    • THEY STOLEN MONEY FROM ME TOO 190 POUNDS .. AND IM POOR.. SINGLE MOTHER.

      Reply
  28. Yes I was scammed too – went onto their website and found this
    Contact Us:
    Our Hours
    7 Days A week, 24 Hours a Day
    Phone: 1.800.051.206
    Contact us Via email 24/7
    au@lisocleanse.com

    Returns Department:
    AMS
    118 Denison St
    Hillsdale NSW 2038
    (Pls Call Customer Support to get a RMA number before you return product back to us)

    Corporate Address:
    Naturo Health Limited
    Third Floor
    207 Regent Street
    London
    W1B 3HH

    I have sent cancellation emails to the above and also to au@yaconrootmax.com – will wait for a reply and next step I will cancel my credit card – feel such a dill 🙁

    Reply
  29. Yes, I am another person who has been caught by this scam. They have taken £160 from my account without authority. When I rang them to complain they did not say anything about sending the pills back. I informed them that I had requested my bank to stop any further payments. They just said that they would only deal with my bank.
    I have also sent e-mails to, Watchdog and Loose Women, who’s Denise Walsh formed part of the advert.
    What else can we do?

    Reply
    • I am yet another person caught out. Me too was drawn in by Denise Welch’s advert. I applied for free trial of Garcinium and Supracleanse 350. I have today received a third parcel and think I’m going to send it back recorded to address in Netherlands. What do you think.

      Reply
      • Hi me to been sucked in. I applied for free trial of cleanse ultima
        and diet ultima at £2.49 each postage.got them. Received an
        other lot thursday gone. The cheeky beggars have only taken.
        2 x £67.00 and 2 x £87.00, One 31 august then three in september.
        please help how i can sort this out. my money is very tight and short.

        Reply
  30. This is ridiculous! i guess this is what happens when you’re young and naive. I lost about $200 with this stupid product. After talking to ‘Dave” from Garcinia Cambogia customer service i will only being getting back $21.50 of about $200 which is only 25% off the SECOND bottle I will be receiving in the next few days that i haven’t even opened or anything. Since i never read the terms and conditions and never cancelled my account after the 14 day trial i paid $87.63 for 2 months before i saw what was happening. Guess being a single mom and having to try and juggle work mommy time and full time school i should’ve just worked out and paid for day care bc i would’ve spent less than this garbage. Huntington can do only so much for me and the lady said i can file a dispute but it most likely will get cancelled bc i agreed to the terms and didn’t read what all was going to happen. This sucks majorly. lesson learned and i will NEVER AGAIN buy ANYTHING online. i seriously hate asshole people that do this for a living.

    Reply
  31. I’d encourage anybody who has fallen victimn to this scam or similar to report @ http://www.actionfraud.police.uk/

    Cheers

    Jeremy

    Reply
  32. I have just checked my bank account and I too have fallen victim to these scammers. I ordered a trial tub and bottle of face cream and serum from skin revised and perfect skin (same people). It came to roughly £10 for the sample size.Today they have taken £95 and £89 from my account and it is showing as a direct debit?? I phoned my bank (Barclays) and they were really helpful. They are setting up a dispute and are setting about getting my money back (he said something about non receipt of goods). I don’t know if I will get the money back or not I just wanted to make sure these criminals couldn’t get anymore of my money. I am so furious with them and myself, I am normally so careful and usually check everything, I didn’t see any T’s & C’s when I was placing my order and of course cannot see the ad that was on bt site anymore. Once bitten and all that, I won’t make this mistake again. Will update if I get anymore info.

    Reply
    • Hi have barclay returned your money? Barclay also said that they will open a dispute to me once the purchased item reflected in my account.

      Reply
  33. I got scammed, probably didn’t do enough research, but as it was recommended by a TV show I went with it.
    Long story short, I rang and got hold of someone eventually and they have cancelled my ‘subscription’. We came to an agreement on refund and supposedly 60% of my recent charges and 30% of the month before that.
    I am hoping my previous month order has already been dispatched so I get something for the money I have lost, but not holding my breath.

    So if you were scammed fight for your money back, they can do it!!

    Reply
  34. I was scammed also. Purchased the pills for $5.95 each but what you are not aware of is the terms and conditions state that it is a 15 day trial in which you must contact them and return your pills for a full refund. So I rang 1800 051 206 and was given a 70% refund of the $187.98 I was charged. Better than nothing at all I guess, so no more ordering pills on line for weightloss that DO NOT work. There is NO wonder pill out there no matter what anyone says. They are all bull and all that works is hard work and determination to lose weight.

    Reply
  35. I too fell for the scam, have been promised £60 X 2 refund, have spoken to my bank and they are stopping any further payments – a very expensive lesson.

    I noticed at the end of “Watchdog” tonight, that these scammers are being exposed next week! Well done to all those who have contacted the show.

    Going swimming is much more effective!

    Reply
  36. Just looked at my bank account and 2 X £60 HAVE appeared in my account. I know I’m still out £40, but lesson learned – even if it was an expensive one. Keep pestering them – they do pay you back (at least some of it) if you’re forceful enough. “Watchdog” next week should be good!

    Reply
  37. i was charged first when i agreed to free no risk trial but since then they have taken nealy four hundred pounds so this is no on how do i get them to refund me immiditly

    Reply
    • NAME AND SHAME BERRY BLAST SLIM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      I ordered a months sample, which incidentally, I have only had for a week, costing “only” £2.99 shipping cost. Ten days later(25th June)£93 was taken out of my account!

      Forgive me for wondering but doesn’t a sample mean “try before buy?”

      Bloody OUTRAGEOUS!!! and that’s me cursing mildly.

      Reply
  38. ************PLEASE READ*******************
    This company is using different names for the products as well as the debit card transactions, but the same postal address. I followed the link on a facebook ad and have had £175 taken 2 weeks later, so I thought i’d have a look at their website (from the sticker on the bottle of pills) and i’m pretty sure the layout on the order page is different to the link on facebook. But there’s no way of finding that link again. On the website order page right above the RUSH MY TRIAL button there’s 2 ticky boxes: I agree to the t&c and I agree to be entered into a recurring billing model. If I had have seen these I would have read the t&c’s and certainly would not have ticked the recurring billing box. SO ANYONE ELSE WHO USED THE LINK ON FACEBOOK AGREE WITH ME? My bank is stopping further payments, i’ve cancelled with the company, but i’m certain i’m right about the facebook link.

    Reply
    • You are totally right about the facebook
      Link…..I would have read them too and especially the recurring billing thing. I’ve just been scammed out of £180, I’ve emailed them and cancelled future ones and advised my bank not to pay anymore. I have rang and spoken to their customer support and as I haven’t opened the bottles of pills they have said I can return them for a refund!! Fingers crossed but I’m not holding my breath!

      Reply
    • I agree. I also ordered through the Facebook advert and I know I would not have ticked the recurring billing box. It is a scam and I have sent numerous emails and cancelled my card.

      Reply
    • agree i did the same….yes facebook link.
      gutted .its natura green cooffee cleans

      Reply
    • You are right about the facebook link, I am always careful about the tick boxes too. I have been in touch with my bank who are blocking any further attempts to take money (I lost 2 lots £89.99, one for each bottle) but there is no chance of getting my money back. They said the tick boxes don’t matter, the company which set up this scam wouldn’t have honoured them ”that’s the way they work”. I had no paperwork with the order, there were no e-mail addresses or phone numbers, or details for cancellation or returns, the only things are spam e-mails which I am frightened to open in case it triggers another payment.

      ***PLEASE ALSO BE AWARE*** to keep an eye on your account as they will more than likely attempt to take payment again under a different company name. My bank has asked me to do this just in case any ”slip through” which after contacting the bank today I would be covered for, but it is the stress and hassle of it all, not to mention possibly going into the red when genuine direct debits are paid out.

      I feel such a fool, I have never done anything like this before and have learnt a costly lesson.

      Reply
    • I used the facebook link with picture of Denise Welch from Loose Women.

      Reply
    • Yes same problems been ripped of, rung them up to can and there said that i would get a e mail to send them back, but still waiting for that e mail for the address

      Reply
  39. I too fell for the raspberry ketone and cleanse extreme free trial. Having placed the order I had a really bad feeling that something wasn’t right so phoned up and asked them to cancel both orders. I was asked why I wanted to cancel as I hadn’t even received the items. Told the man it was a scam and after half an hour on the phone and a very heated discussion he confirmed he would cancel it. The free trial is for two weeks supply but they actually send you four weeks supply so not free. I spoke to my credit card company and they have blocked them from trying to take payment. So far so good – only lost the postage of 2 x 4.99 which I have put down to my own stupidity. Silly thing is Holland and Barrett sell the same thing for 9.99.

    Reply
  40. I signed up for this today, & THEN did some research. Stupid woman am I! To resolve, I first phoned my bank fraud dept. They are sending a message to the company to cancel any direct debit. Also they are cancelling my credit card, and refunding the small payment that I have already paid. I will receive a new card in 2 or three days. No probs. The bank told me that if I keep the product then I have to pay for it. I then phoned the company to cancel the product, and get a Returns Authorisation No. and are responsible for the cost of returning the product, according to the company. Use a trackable postal service so that you can prove the valid return of the goods. Good Luck.

    Reply
  41. Same here too got scammed my bank account Aud $109.99 for a free trial on fb now not sure if I’m gonna get a refund not sure where to go?

    Reply
    • I just received a notice from my bank showing a charge of $84.95 being charged to my account. I immediately called customer service at 877-878-0926. They told me I could mail the products back to their warehouse, but I would be charged a re-stocking fee of $30.00 and two other charges so I could get my partial refund. I intend to report them to The BBB and I’m also reporting Facebook for false advertising as this is a complete scam. I also intend to call my bank and block this charge from going through.

      Reply
    • Anyone on the address

      Reply
  42. I’ve just had the same issue, only with DietUltimo and CleanseUltimo. I ordered two sets of the cleanse & diets pills for me and my mother so now I’ve had 3 large payments taken out of my account, one for £67 and two for £87. I’ve contacted my bank’s fraud team and they’ve requested a cancellation of the payments/blocked future payments and provided me with a number to ring to contact the company but I can’t get through, I’ve emailed and I’m awaiting a response.
    If anyone had a number for this horrible company, please tell me it! I’m a student and really cannot afford to have all this money taken out of my bank, especially with my sisters wedding in 3 weeks

    Reply
    • I have also been scammed by the diet Ultimo and Cleanse ultimo. Only 1 x £67 and 1 x £87 taken. I have also asked my credit card company stops all payments to them and emailed the company.

      I am ashamed for falling for this, as I purposely looked for terms and conditions before I signed up (via Facebook link) and I could not find any, nor did I tick any recurring billing box either. I agree with the comment who alludes that the Facebook link, did in fact not contain any of the term and conditions.

      Reply
  43. Another one ripped off. Purchased Yacon Root Max paying only postage and shipping and well behold I had $97.99 charged to my credit card. It was on pending so the best way guys is to cancel your credit card. This is just so wrong. No where in there spill did they say ongoing shipments would be made. Hopefully the right authorities will get the arseholes.

    Reply
  44. I recently been caught out on a scam from Garcinium Cambogia and SupraCleanse 350 only paid for a free trial shipping costs of £2.99 per product and ive had charges on my account totalling over £170! I cannot find a contact number for these companies as I live in the uk I have sent emails to any email address I can find asking to cancel but as of yet no reply, I have raised a dispute with my bank and asked any further payments to be stopped however I want to make sure by cancelling with the company and to try and get a refund even if only partial as I did not sign up for a monthly subscription and the T&C’s only came up after ordering. does anyone know how I can contact these companies? thank you.

    Reply
    • Pure Garcinia Cambogia
      support@pure-garcinia-diet.com
      US/CA: 1-888-943-5878
      UK: 0-808-189-1355

      Reply
    • Beware. I ordered same and had three payments of £89.99 and £2.99 taken from my account. Trouble was they kept changing their name so got round it. In the end I had to close down my account and open a new one. I’ve since had ANOTHER delivery. I want to send it back and get a refund but the account details they have don’t exist anymore so how can they send me any money?

      Reply
  45. Hi all ,
    I was recently caught up in a scam from Yacon root max & lisocleanse in which I purchased their free trial of Yacon root & recieve the lisocleanse for FREE ! and only had to pay $5.95 postage .
    Since 4th June I have had charges on my account of $397.95 first was on the 19 June & now on the 19 July
    As of yesterday I have been to my bank & they have cancelled my account so that these scammers cannot rip me off any longer. My bank is in the process of contacting the Australian Federal Police to hopefully stop this from happening to others.
    My bank is hopeful of getting a full refund of my funds that have been unauthorised from being taken from my hopefully we can put a STOP to these Mongrels.
    Thanks
    Theresa

    Reply
  46. Hi Therasa and All,

    My wife and I were taken by this company in much the same way as others on this blog. My wife paid the $5.95 trial amount and by the time a subsequent package arrived the following month we realised almost $400.00 had been debited from our account. being a bit pissed off I came up with the following strategy that ended with $380 being refunded by the company within 48 hours of my phone call.
    1. Firstly I stated that we had purchased the trial product for $5.95 and only authorised this payment with our card details.They played the terms and conditions card (return within 15 days to cancel future deliveries) but I stated that the terms and conditions were so well hidden on there website that to find them meant searching through many pages – The terms and conditions should be clearly visible, Being a Malaysian company, were these T & Cs to Australian Trading laws?- DECEIT
    2. 4 x debits totaling $397.95 had been taken from our account without signed authority – THEFT
    3. The shipments were sent out with no documentation or invoice alerting us to how much was to be deducted from our account. – FAIR TRADING (we only received 1 x emailed invoice for 1 shipment)
    I stated quite clearly to the telemarketer in a forceful but unemotional tone the following 4 steps were to be taken by us to recover our money if they would not refund:
    1. Notify the bank of unauthorised transactions and cancel the debits – The bank to conduct an investigation. (this was already in place)
    2. Report the theft to the police – I asked the person for the name and contact details of the business owner of their Australian premises (in Sydney), If they believed they were acting lawfully they could no object to provide this.
    3, Their ACN number and owners names (Aust & Malaysia) so I can report to the ACCC for unlawful business practice, again they can have no objection. If no details to be provided the freecall number together with the operators name to be provided to police and ACCC.
    4. Report the company to the relevant Government Minister to take up the matter

    The operator started to fluff around with his answers but I kept interrupting and forcing the issue – IF YOU HAVE NOTHING TO HIDE YOU CAN HAVE NO OBJECTION TO PROVIDING THESE DETAILS. He kept going back to the T&Cs and “I can cancel any future payments/deliveries now” but again I insisted on the information. I then asked for the address and details of their Australian warehouse so I can give to the police and report to the local station in Sydney, if they believe they are acting lawfully, they can have no objection.
    After consulting his “supervisor” he agreed to refund half of the amount if we returned the latest delivery. I knew then that i could press for the full amount. I continued to insist on the information and stated that if they are sure of their position and had received few complaints they can have no objection to providing details.
    After dancing around a bit and firmly pressing the point and stating WE WILL NOT LET THIS GO AND WILL SEE IT THROUGH, they finally relented and agreed to refund the 4 x debits less $15 for delivery (providing we return the unused goods with the invoice)
    I felt this was a good result and the money was returned within 48hours.
    You need to be very firm and resolute, I have done this a few times before with results so be unemotional, firm, persistent and dominate the conversation. Continually reinforce your 4 point action plan – Bank investigation, report to the police, report to ACCC and Government Minister, keep asking for names, contact numbers (Australian warehouse) to give to the police. Keep reinforcing, “If you believe you are right you cannot refuse to provide me the information” state that only full refund will satisfy you to not to proceed. One they agree to refund half you know you can press for the full amount.
    They are skilled operators that evade & delay but you must remain firm and resolute.
    This approach worked for us and we received our refund.

    This all happened in July 2014

    Good luck and tell all how you go

    Steve

    Reply
    • Hi Steve. Same happened to me. I am in UK. I had to close down my account after a third payment of £89.99 was taken. I have since had another delivery. Do you think I should send it back? Trouble is the account details they have no longer exist and I’m very worried about giving them my new account details.

      Reply
      • Angie, HI

        Steve again – do not worry about your account being closed while instructing them to return your money.
        Our financial institution assured us about the same thing – that the returning money DOES find Your account in spite of closing it, they are just unable to withdraw. Also start a dispute on the amounts with your bank if have not yet done so. AND ASAP.
        If these con artists ‘only’ skim every unsuspecting customer $2-400 – this is an incredible profit margin for no fair exchange in return..

        So THEY ARE TO BE STOPPED.
        All of us are to follow our claims up for them to see this operation as NO LONGER PROFITABLE..

        GO PEOPLE and TAKE A STAND!!!

        Best of luck!

        Steve

        Reply
  47. Hi, I previously posted above on 2nd July and since then have tried different methods of getting my money back without success. However, I have been in touch with a lawyer in the US who deals with these scams. The company who scammed me are based in Florida. He files complaints through what’s called a ‘class action lawsuit’ where it involves a class of victims (not just one individual). He requires a bit info about the company and the website etc you paid for the ‘free trial’ on, nothing you won’t be able to provide. There’s no upfront costs, if the case is won the judge allocates up to a third of the compensation to the Lawyer, but because it’s under consumer fraud and deceptive trade practices, we can claim 3 times the amount we paid. So, if anyone is interested you may contact me at matandreb@sky.com and i’ll give you his email and website details. I already tried to post this message with the lawyers details included the other day and it wasn’t displayed. I’m thinking it must have been against this websites rules. Hope this helps and good luck!

    Reply
  48. hiya
    I have sent 5 emails to cleanse ultimo and I have heard nothing in response. in the confirmation email it says that the email address provided is the ‘customer support’ email address yet I haven’t heard anything back to any emails. I am getting annoyed and concerned as it is reaching the 14 day trial period end and I DO NOT want to receive a massive bill.

    literally at a loss now what to do…??????????????

    Reply
  49. Like everyone I else I have fallen prey to these rogues. Last month I signed up on Facebook for free trial of Garcinia Camogia and colon cleanse and paid the postage costs. Since then the elusive company I signed up to (no invoice or documentation through which
    to trace them) has taken £89.99 on three occasions from my account. I have spoken to my bank today to prevent any further payments being taken but I am not hopeful I will be able to get any refund on the amounts already taken. Does anyone in the UK have contact details for these charlatans?

    Reply
    • Hi I have had exactly the same amount taken accept four lots of £89.99 and £2.99 do you know who the company is as I have no details what so ever and want to get in touch

      Reply
  50. HELP! I need a number to cancel the colon cleanse and Garcinia Cambogia tablets. I’m from the UK!

    Reply
  51. I too have been scammed, I had £87 taken out of my account without my knowledge. I like other only signed up for the free trial, paying only the P &P. I received the Cleanse Ultima and the Diet Ultimate. I have now contacted my bank to make sure no other payments are deducted. I emailed them but no response. I am now trying to get the money back through my bank but this could take months. Does anyone have a UK contact number for this unscrupulous company. Facebook should ban them.
    Regards Pauline

    Reply
  52. I had exactly the same issue. I canceled using their “support” email address, yet had a payment of £87 & £67 taken my from account. I emailed them again, no reply, and within two weeks, another lot of the two payments. This shitty company has taken £308 from me within two weeks of each other, regardless of the fact that I have sent them 11 emails in total now. Only one of which did they decide to get back to me on, and it was to say I’d have a refund within 5 days. That was 12 days ago and no refund.
    Does anyone have a contact number for them at all? Clearly emails aren’t working so I want to call them instead.
    How could anyone work for a company knowing there just a massive scam that could do unknown amounts of damage by taking people’s money like this? We have homes to pay for, families to support. They just don’t give a shit.

    Reply
    • I am a newly scammed customer. Same thing as all you others. If I’d lost some weight it would not
      be so bad but haven’t heard anyone say that they lost any. All you lose is money. I spoke to them today 23rd dec 2014 on fone no. 0203 129 8751. They are gonna refund me one amount of the two that were taken. I’ll wait and see if that materialises. If not I’d be happy to go to Wachdog and see if Anne Robinson can do something for us. I wish I’d seen this site earlier. Good luck everyone.

      Reply
  53. I fell into the trap as well!

    However what I have just done is cancelled all future payments to them (about 30 minutes after placing my trial order) so who knows I may even received the trial package and never pay again !

    That will show those scamming bastards- mug them over as well as they do us!

    Reply
  54. hi I have also fell into this trap, but stupidly I didn’t read the T&C’s right at the bottom of the advert. I also believed the hype because it shows Jennifer Ellison as “endorsing” this product.

    Luckily my partner found an item in a computer mag. I have now written to the 2 companies and sent them by recorded delivery. Also emailed them at the CANCEL email address (in the T&C’s) In the Cancellation paragraph. Luckily I have been able to do this before the 14 days are up.

    I also went to my bank and changed my credit card details and have been assured that they can’t take any money out of this new account. (Will be without a credit card for 10 days but small price to pay ) The thing that bothers me is they have now delivered the pills, do I return them or will the company have to contact me to pay the delivery charge? This is showing on my now cancelled account but not sure if it has been taken.

    We must stop this scam, so good luck to all, there are many of us

    Reply
  55. I have also fell prey to these………….I was shopping on a high street website and vaguely recall seeing ‘AGE RENEW’ pop up appear thought I had deleted it and carried on purchasing an item and enteried my bank details totally unaware that I had agreed to any freebies. About a week later I got a sample through the post from AGE RENEW I tried to find some evidence of where I had asked for this but nothing,stupidly I put it aside and thought no more of it 3 weeks later another so called freebie in the post.. alarm bells ring nothing is FREE checked my bank statement and found £89.00 has been taken out of my account.My bank informs me I am unable to claim the money back as I GAVE the………my account details!!! As I have no records or detais of my purchase not even an invoice in the box with FREEBIE I googled ‘AGE RENEW SCAM, and found Iam not the only poor so and so caught out by these……..I have traced a phone number called them today and asked for my money back, informed them that I have informed my bank that this was taken fraudulently and got an address from them to return the FREEBIES…1351 Linlithgow West Lothian EH4 97YH. Will let you know if and when I get my money back.

    Reply
  56. The people who did this to me better hope i never find them

    Reply
  57. Another mug here…

    Ordered a ‘free’ bottle of ‘testcore pro’ and ‘No2 cleanse’ weight lifting supplements, no risk trial none the less. Checked bank statement today and £89 and £69 respectively taken out. Contacted the company on 08435043023 to request a refund, as the money was taken on day 14 dead, although the product had not been received until 8 days after it was placed.

    Of course, as with you all, I hadnt correctly read the T’s & C’s, the risk free trial was so heavily advertised why would I?! Argued I wanted a full refund and they offered me 50% off my next purchase with them (hahahaha) to which I said I wanted the full amount. The only way this would be done is by them sending me an email with details of where to send the unopened free trial to (which can take up to 24 hours – mental!) so I may then get the free trial.

    I also then rang the bank who said that since the order hadnt been cancelled within 14 days there was nothing I could do! I thought I was talking to the company again!! They offered £40 as a recompense of good will (Barclaycard) but said my issue was to be taken up with the company.

    My quandry now, is do I send the pills back and risk them being received and not refunded – nothing to show for my expenditure, or do I keep and use them, being potentially sham pills that will either kill me, or perform little difference in my life for the fee. Theres always the slim chance they’ll refund I suppose, but is that the risk I take?!

    But something definitely needs to be done. The way these are (mis)sold is disgraceful and they need to be sorted!!

    Angry Welshman

    Reply
    • Hi,
      I’ve been scammed too – in process of trying to limit it to €2.49 x 2 + €89……
      trawling thru I see hundreds of people who have been scammed – this is all across the world –
      yours is the first post I have seen where someone has questioned the ‘integrity’ or ‘safety’ of the product / ‘pill’.
      I’m really pissed off that I’ve been duped out of money,, – and I didn’t receive any pills – but I’m actually thankful that the ‘pills’ weren’t received – WTF do u expect to be in the ‘PILLS’ ?????
      It’s hardly going to be exactly what it says oin the tin…???? Maybe they are half decent criminals and the pills are actually ‘swizzles’ or palma violets’ ??? I HOPE SO. Somebody needs to get the ‘PILLS’ analysed to find out what is their chemical composition. I’s be happy if it was nothing more than sugar candy – BUT WHO KNOWS !!??

      There are many who could put a STOP to this SCAM – It is costing many people a lot of financial loss and a great deal of heartache, distress and anxiety.
      FACEBOOK – CREDIT CARD COMPANIES – BANKS
      Some one of you step up to the mark and STOP THIS.!!

      Reply
  58. Scammed too. Signed up to the ‘free’ Cleanse Ultima and Diet Ultima trial via FB and definitely didn’t sign up for a recurring payment! Have had £67 & £87 taken out of my account so have contacted them on the only e-mail address I can find to cancel the subscription and any future payments, and have also contacted my bank to block future payments. I’m really annoyed at myself as I never do things like this and now I’m out of pocket… Going to see if I can find a number for them to call and discuss this over the phone… There was nothing with the ‘trial’ package they delivered, so will post if I find a number…

    Reply
    • Ditto, I cannot believe how stupid I have been, given I never normally sign up to freebies or the like on-line. I committed to the free trial via a ‘pop up’ then had an uneasy feeling and did all the research. Wrong way round I know! I phoned them immediately to cancel and e-mailed (which bounced back). I received a subsequent e-mail confirming cancellation and that no funds would be taken! Giving all I had read i was sceptical and lo and behold 2 packages were awaiting me today on return from work. I have rung the credit card company who assure me only the postage amounts have been taken so far but they cannot guarantee or block future payments so i will be insisting they cancel my card tomorrow and obtaining a returns authorisation from the company to return what I have. Their number is shown on despatch note as 0203 014 5486 (Yacon) and 0203 014 4035 (Cleanse Xtreme). From reading all these posts it appears they reinvent themselves and the products on a regular basis to further confuse! Good luck Wendy!

      Reply
      • Another fool, me ordered a free trail for the raspberry, sent and paid for that along with it came the cleanse xtreme 4.95 do not recall asking for that, did not mind paying that amount, just had a statement from my credit card there sat two lots of £95 to be credited to my account, shock horror, no tablets arrived as yet thank goodness, if they do I will refuse to take them, tried to telephone the credit card to dispute this not available until Monday morning!!!!! grrrrrr,never before and never again, I am the first person to tell friends do not send for free things, but as all the people say the advert was so clever, advertising a model too, B*******s if any one finds a phone number that is open on a Saturday grateful Dee !

        Reply
    • support+7-24054-2@cleanseultima.com < use this address to email cleanse ultima and diet ultima, i did the same and signed up for the ''free trail'' and money was taken from my account numerous times, you need to email this saying that you want to cancel. you need this proof incase they say you never requested it. i have recieved refunds from my bank, but i also recieved an email off diet cleanse ''company'' saying that i needed to send any pills that i have received back which i only recieved ''my free trail'' if not i have to pay £33.50. which clearly is just all theft and a scam.
      but yes, please try that email as it is what they have contacted me on.

      Reply
  59. What is alarming about my case is that this criminal scam is apparently expanding to include illegally buying my credit card data from some other company to force-order a product I have never been on-line to buy.

    I am working with the Customer Support Inc. (front company?) to get a refund and already I am getting strange signs of delay tactics. They say the company name was RaspberryKetoneStraight.com and I have no idea since this site does not show up on the Internet.

    The bank charge information shows West Palm Beach FL but no further address info. I need the full company name in order to file small claims and criminal complaint.

    Again, this is not a t&c issue or subscription. This company is involved in outright criminal theft and has defrauded me.

    Reply
    • Yes same hear, i need the address info

      Reply
    • Here is a classic example of “stonewalling” (playing dumb) – the employee of Customer Support Inc. identified himself as Cesar and he spelled the 3rd name of the company “s-t-r-a-i-g-h-t” – which is incorrect. He then became evasive and rude at my further questions.

      Today I identified the company as RasberryKeytoneStrength.com
      and their address on the webpage is in Scotland.

      Customer Support claims a refund was approved but I have checked my accounts and no refund has been made since my initial request of 2 September. (Today is 17 September.)

      I have had to get a new debit card and wait some days before activating it. A major inconvenience.

      Since the product was marked for my home address (but never shipped) this is not a matter of identity theft but is an illegal sale of my credit card information from another company I have patronized (the suspect list is short – I do not make frequent on-line purchases).

      Reply
      • My Credit Union of Texas gave me a courtesy re-credit of the amount taken of $49.95, but I had to go in-person to cancel my Debit Card which was a huge inconvenience. And the question remains – will my Credit Union get the money that was stolen from me? Will the crime be investigated?

        Reply
  60. This company Arc Labs Inc also know as Beach Labs Inc is attempting to hide it’s T&C’s when ordering catching a lot of people out, it’s not free – you pay the P&P giving them your card details.
    If you don’t cancel within 14 days & return the products they then charge you the full amount for the products – a scam but a legal one apparently.
    They never charge you over £100 per transaction as this keeps the ‘Trading standards away’ as they don’t enforce below this amount?(Needs confirmation as this may be hearsay)

    The Natwest Fraud are not interested as you have entered into a legally binding contract – Unsure on other banks.

    To cancel you have to ring the company on: 020 3014 4035
    (A Virtual Call Centre in the U.S) they will give you a RMA number to return the items – They give you a return address of:

    PO BOX 13511
    LINLITHGOW
    WEST LOTHIAN
    EH49 7YH

    This PO BOX number belongs to:

    Phytoscience LTD
    Mailing House
    Mill Road Industrial Estate
    Linlithgow
    West Lothians
    EH49 7SF

    Tel: 01506 847040

    Who I believe is behind the scenes so just for reference purposes here are the details I have found.

    Directors:

    Dr Clive Cannon
    Mr Christopher Bertram Graindorge Swainson
    Mr Douglas Russell Banks Forman
    Mr James Douglas Anderson
    Mr John Bede Morse
    Mr Roderick John Livingstone

    They also control the following:

    Phytoscience Ltd: 0044 (0)1506 847040
    Phytoscience (europe) Ltd: 0044 (0)1506 848961
    PPF Shipping Ltd: 0044 (0)1506 848963
    Magnetic Therapy Ltd: 0044 (0)1506 848967
    NaturalWoman: 0044 (0)1506 845762
    Natural Figure: 0044 (0)1506 848960
    Scruff MacDuff: 0044 (0)1506 848966
    IKOVE: 0044 (0)1506 848962
    Brainchild: 0044 (0)1506 846931

    When speaking with Phytoscience Ltd they told me that they are only the shipper for Raspberry Ketone / Cleanse Extrem and cannot supply any contacts details for either product only contact numbers as they did not know them.

    My question is why would you deal with a company not knowing the contact details ?? Alarm bells !!

    What baffles me is why Raspberry Ketone / Cleanse Extrem gives there address as:

    Conference House, 152 Morrison Street, The Exchange, Edinburgh, EH3 8EB

    Tel: 01312006000

    When speaking with Cleanse Extrem (A Virtual Call Centre) they were telling me it was there Head Office – Strange !!

    On another call Cleanse Extrem (The Virtual Call Centre) they told me the address was in fact for the manufacturing plant !!

    The building is owned and run by Regus which have no knowledge of this company being based at there offices in Edinburgh.

    I believe Regus to be an innocent victim of this scam.

    There are other avenues I’m currently investigating but so far this is also connected to scams in the London, Finchley area. It’s become apparent that the above PO BOX number has been used in connection with various other scams of this nature, even down to rent scams, enforcement warrants being faked.

    Read & come to your own conclusion but when speaking with Phytoscience Ltd (Pascal) he was very evasive in his answers.

    All I wanted was to get the money returned to me and now I’m going to make it my mission to pursue these people.

    Reply
    • I really hope you succeed. I cannot believe how these people operate! Disgusting!

      Reply
    • Great effort with getting all that info – I just gave up and stopped my credit card which seemed to be the easiest thing to do – these criminals need to be stopped – even after I had cancelled the “order” they still took money a month later ! so now they wont get any again as the credit card does not exist. Sadly its not the bank’s problem but ours for stupidity.

      Reply
    • hi everyone ,im reading all these messages and dont feel like i was the only trusting person out there that has been scammed by these companys. i too vis facebook bought the trial offer of exact cleanse and super yacon. i remember thinking when i opened the parcel ‘oh if i like this product how do i order again’ as there where no proper contact details to order from and definatley no t&c regarding the cancellation etc. well i too noticed a payment of £89 leave my account and an attempted one of £92 (bank refused as would have took me over overdraft). my bank was helpful and said the will make sure monies dont leave to this company name again;though they couldnt guarantee if they held my details with another alias name. i found a name /number online to contact the company that sold me this trial . spoke to a guy called Ryan Wilkins(usa accent) told him my plight and that i wasnt happy as no where on the invoice did it say i would be charged after 14 days etc. he said he will cancel my account (i was very irate with him sayng i would go to the newspapers if i didnt get my money back) he said he would return money but the super yacon product had been sent to me already . so what i had to do when it arrive was attach the cma number he gave me to the parcel and return to …
      ARC club, conference house
      152 morrison st
      the exchange
      edinburgh
      EH38EB
      all within 30 days of me recieving the item. then 72 hours after they recieve the parcel back i would get my refund. well surprise surprise i still havnt recieved that parcel. ive now given up on getting any money back . but Chris i will you well with your fight and im sure you will have us all backing you up if this fight gets dirty

      Reply
    • HOW CAN I JOY YOU IN THIS PLEASE? THEY STOLEN MONEY FROM ME TO IS T OT FAIR IM SO ANGRY

      Reply
    • Chris, You are obviously not to be messed with ! Congratulations on your research and on your tenacity. I am always impressed when people stand up for themselves. I am living in New Zealand and I’m not sure if I am dealing with the same suppliers as you are. Either way I wish you luck and I hope that you see this through. One other observation; I have lost about $300NZ. but I can still put food on the table. What angers me though is that I am 63 and I have never been robbed or ripped off before but for some reason I abhor these people. Not very Christian like is it.

      Reply
    • Good luck! If only you could destroy them!
      This company is thief and nobody and nothing help the victims!

      Reply
  61. this is a scam and fraud. having ordered a 14 day free trial which i never received they them deducted a total of £189 or £94.95 twice from my credit card without my authorization. I’m still trying fighting to have my money refunded and this has proved to be very frustating. thy’e no longer answering my phone calls and although they promised me a full refund nothing of the sort has taken please so far.
    I will never order anyhting online again for this same reason

    any ideas anyone?

    Reply
  62. I was grateful to find that I was not alone in this stupidity – like so many, I have never done this before and will NEVER do it again – purchase from a pop-up. I genuinely did not see ANYTHING relating to the cancellation or future payments or I wouldn’t have done it!

    Lloyds Bank are now helping me to obtain a refund and I’ve cancelled the credit cards. If I don’t get the money back, I guess it’s a harsh lesson learned but I hope someone gets these people because if nothing else, the products made me really ill!!

    Reply
  63. I stupidly ordered the garcinia cambogia, and I received 2 emails saying that it is coming with a second product as well. I did a little digging and bam scam. I feel so stupid, but I called the company immediately (within 20 minutes of placing the original order) and they cancelled the orders, sent me a confirmation email, and confirmation number. Apparently the products wont be shipped, since i cancelled within 24 hours or ordering. if all I lost is the $5.45 upon ordering I will take that for my own stupidity. I cancelled my card, but I’m waiting to see if they show up.

    Reply
  64. i got caught by these crooks too. I’ve returned the pills by recorded delivery package and so far I’ve managed to get £75 refunded, but now I’m really getting the run around. They even claimed not to be able to hear me on the phone today. I’ve been promised a further £69 refund, which will still leave me seriously out of pocket even if I do get it back.

    I’ve just reported the company to Action Fraud and been given a crime reference number, all the details about the company will be passed to the police so it’s definitely worth going down that route if you’ve been caught out.
    I have three contact numbers for this company:
    02031298751
    02031298749
    02030144015.
    Make sure you keep notes regarding dates and times of calls and the ‘name’ of the person you one to. Given that everyone I’ve spoken to had an English name and a strong Asian accent I doubt that they’re their real names.

    Reply
  65. This compnay has perpetuated fraud against all of the above and my story is no different to all the others.
    Why is this allowed to continue? Are there no leagl channels where a company that continually steals money from people’s bank accounts and credit cards? I too had to cancel the credit card to stop this happening and will obviously have to accept the fact that they have got away wtih $400 of my hard earned money.

    Reply
  66. Anyone know where they are based?

    Reply
  67. Simply signed up for a free trial of skin xtrem serum. 2 deductions of £95.95 and and immediately £89 taken from my account .No terms and conditions up front .To find them you have to delve into “their website” No product just Terms and Conditions.
    Complete scam!!

    Am taking steps to recover these deductions from my account forthwith .

    Reply
  68. Been done for £462 by diet ultima. Feel so stupid and angry. Watchdog here I come. Gutted

    Reply
  69. This is exactly why you should use Google before buying unfamiliar products or using unfamiliar companies.

    A simple search for “are diet pills a scam?” would have told you everything you need to know.

    Sorry, no sympathy from me.

    Reply
  70. WHAT GOES AROUD COMES AROUND THEF..NOBODY WILL STELL MONEY FROM ME I SWEAR !!!
    I WILL MAKE THESE THIEVES RETURN THE MONEY THEY STOLEN FROM ME !!! I HATE AMERICANS BUNCH OF THIEVES !!!!

    Reply
  71. Have you been overcharged for ‘free’ trials on slimming pills? Sky News is investigating these complaints on behalf of customers. If you have a story to share with us about your experience we’d like to hear it before December 29th. Please get in touch by emailing Emily.Purser@bskyb.com or tweet @POPPY_SKYTV.

    Reply
  72. I clicked on the advert for a trial price for raspberry ketones to see if they worked,Nothing came up about a monthly supply and wasn’t until later after I emailed Aloevera cleance ,and they sent me a link to there terms and conditions which I was very surprised that it couldbe legal when it did not come up on the advertisement . I have contacted Barclay card and they are well known to them, and say ithis very difficult to get rid of them.Surleh they should not be allowed to advertise has it his a scam and they charge 4 times more than the value.thanking you and hopefully you can expose them.I phoned there phone number given to cancel has I had 8 days in Whitch to do it but the phone was not in service.I have emailed to cancel and awaiting a reply yours sincerely Brenda Cowling

    Reply
  73. I too have been duped. I am in Canada. So far I have received the supposed trial offer of both the cleanse and garcinia cambogia. I got those in the mail about the 20th of December. Then on the 22nd, my credit card was charged for over 150.00 cdn for the next shipment, which it says in the literature that came with the trial would arrive in 6 weeks. So…i called my bank (Scotiabank). They said that I had been signed up for a repeating payment to these rip-off artists. So, if I hadn’t checked who knows how many times they would have repeated the payment. My card is now cancelled and I have been told I can call back during the business week to talk to someone at the bank about a refund. I’m hoping they can help me. This is such a low down scheme for ripping innocent people off. How can people live with themselves who would do this? It’s like being a drug dealer and not caring that the product you are selling to people will probably kill them. Scum.

    Reply
  74. Husband ordered these and I have just found this web page. Phoned and told them want to cancel order and they said phone in 2 weeks when trial is near end. Spoke to bank and they recommend we cancel card and get new ones. Obviously this is what have done. Not just about losing money is it, just don’t want to feed a scam.

    Reply
  75. I requested a free sample of slim wise diet pillls and now they have taken £87 pound twice off my credit card. I dont have a phone number for the company and cant trace them so im cancelling my card , i dont think i can get my money back from an ecard. I intend to expose this scam to as many as possible in hope that it wont happen to them.

    Reply
  76. Hi,

    Similar story-my wife has recently been scammed by this company. Like everyone else she failed to realise that they would be charging large sums of money to her credit card account.

    She had actually used the tablets for a few days but ceased when they gave her diarrhoea (which is unsurprising as an Internet search has revealed that they contain Senna used to relieve constipation). She didn’t ask for a refund initially as she didn’t realise that she was going to be charged over £185.00!

    The assistant with whom I spoke said that if the tablets were returned the money would be refunded to my wife’s card within 3-5 working days. These were sent recorded delivery and 6 working days later there was no refund. In a second phoned call she was promised that the money would definitely be on her card by tomorrow (14/4/15).

    If this isn’t the case I will be sending a ‘Letter Before Action’ to their Registered Office:

    Ultra Keytone System “Website” of Beach Ready Ltd
    145-147 St John Street
    London
    EC1V 4PW

    If no satisfactory response is received I will bring a case before the Small Claims Court.

    What is slightly embarrassing about this is that I have a post-grad qualification in-yes-Trading Standards but the caveat to that is that I had no idea that my wife had made the purchase! But then (and this is the case in point) that nowhere on the main page does it mention the huge cost and make it clear at the point of order what the consumer is signing up for.

    I think the more people that come forward with their complaints the better therefore I have set up a dedicated email address for this purpose so PLEASE email me with your stories and spread the word about this action!

    Thanks

    samcollyerdietpillaction@gmail.com

    Reply
  77. same story here.

    my wife responded to a ‘pop-up’ advert on facebook which inferred a ‘trial’ of the pills ‘ultra ketone plus’ and ‘ultra power cleanse’ for a low cost of about £4/£5 each (presumable to cover post and packing). the advert did not state the true cost, the fact that responding to it would enrol her in automatically receiving additional products nor did she receive written confirmation of any details of the contract/cost/cancellation or refund process before receipt of the goods all of which is, i believe, contrary to the uk “consumer protection (distance selling) regulations 2000 (and later amendments).
    i contacted spinzar on 020-3129-4237 and cancelled the contract without any problem (difficult to understand the foreign accent so could not understand all of what was said) but we received a follow up email from them confirming cancellation.

    just to be on the safe side i have lodged a dispute with our credit card company and requested they block any possible future requests for payment. the second supply of pills were returned within 14 days of despatch so the cost charged for them should be refunded.

    i have also spoken to the (uk) citizens advice bureau (cab) – who pass on information to the consumer protection organisation – and lodged a complaint with them on the grounds that the advert on facebook and also the spitzar labs ltd website does not meet the uk regulations for distance selling.
    i was advised that if my case is upheld then i have 90 days to recover the outstanding sums so assuming they agree then i will firstly write to the company for the return of sums applicable to the ‘trial’ and if this has no joy i will consider action in the small claims court.

    I notice the facebook advert seems to have been removed and up until yesterday the spitzar web site was not working but was today so I was able to get sufficient information to make the cab complaint.

    If you have been caught by them (in the uk), firstly cancel the contract by phoning 020-31294237 or emailing customerservice@cleansextrem.com and return any subsequent products within 14 days to the return address on the returns form. Contact your credit card company to block any future payment and dispute the payments already made as they are liable for ‘scam/fraudulent’ payments and may refund the costs to you (as my company have agreed to do). Make sure you also complain to cab on 03454 040506.

    Reply
    • Those who have sent products back as requested – have you been required to pay postage? I’ve been told my account isn’t cancelled until they receive the products back (despite a good half hour at least on the phone getting no where fast) and that I should write return to sender on the packages along with the returns numbers and obtain proof of postage – surely doing this at the post office means I am going to be charged postage??? Anyone know the answer from experience as I don’t seem to be able to find out online if I can take to the post office and simply request them to be returned without being charged as it was implied on the phone??

      Reply
  78. I too signed up for the trial period. I checked them out on the internet after I signed up and soon realised it was a scam. I managed to make contact with the company over the phone 020 3129 4204. I told them I did not want any more products and was going to tell my bank not to make any more payments in their favour. They said that I had to return the products within the trial period time and the contract would be ended. they gave me an RMA number for both products which they confirmed by E-Mail. They also sent me a returns address and advised me to get a tracking number from the shipper. Returns address is Spinzar Labs Ltd, Returns, PO Box 42388, Larnaca 6533,Cyprus. He also said to put the RMA Number on the outside of the package and that he would extend the trial period for another 14 days.

    Worringly though there are 60 capsules in each box and the instructions on the Raspberry Ketones box says to take 2 in the morning 30 minutes before breakfast and 2 30 mins before lunch or dinner with water. The Cleanse Xtrem says to take 2 before bed. The guy on the phone said I should only be taking 1 capsule at a time??? Hope this helps.

    Ps the guy on the phone said that I only have to return the empty bottles.

    Reply
  79. I too was took in by this company I realized it was a scam before they took any large amounts from my account I put a stop on any monies they were going to take.I phoned the company and argued my case that I didn’t want them they WOULDN’T listen so I left it till the next day and rang again this time I told them I have reported the company to police and stopped any money they try to take from my account I also told them I was on my way to my solicitor.after a heated debate on the phone I told her the police had took the pills as evidence she put the phone down on me ten minutes later she rang me back to say they have cancelled my subscription and I don’t need to send the pills back .they have also emailed me my cancellation subscription.don’t let these people win

    Reply
  80. I am working a customer service before, for u not to be scammed just read the terms and conditions carefully, but if the company scammed u it is very easy to get a refund immediately just tell them i will gonna report you to ATTORNEY GENERAL or FEDERAL TRADE COMMISSION or call them with your bank representative, just easy as that for 3 minutes or two u will get the refund instantly 🙂 just to help u guys

    Reply
  81. Hello!

    I just signed up for that and I am totally shocked when I read the comments, unfortunately after I did the biggest mistake I’ve ever done. My question now, is there any chance for me to cancel it right now? They didn’t take any money from me as I just ordered it but I definetely don’t want to get in the same trouble as you unfortunately got.

    I’ve seen the post over Facebook but I cant find it anymore and I have no other information. Oh I feel soooo stupid.

    May you please give me some information?
    Thank you very much!

    Reply
  82. Has anybody else get taken from neuro-elite dietary supplement. They’ve taken out 3 payments and I only got the one bottle. Its beens since jan 6. I wrote to the credit card company and whomever else I thought may help. I am diabetic so only took two capsules. Its very frustratin to say the lease. I had paid all my credit card off down to 0. Now I am back to over 400 because of all the charges. I called the company and of course because I didn’t call withing 14 days I am out of all the money. Same as with the credit card company. It was auto-ship which knew nothing about and I was sick during that time and didn’t see the 14 days. I think there should be more rules as one being they should have to send us an email to let us know of this 14 days. It did say free trial. Its a play on words. Very tricky. Does anyone else have suggestions. I would like my money back. I won’t be able to use them anyway. I haven’t gotten any products only the trial one.Let me know if you have something that can help me. thanks diane

    Reply
  83. I believe the company is **no links allowed** Products are shipped for them by the fulllfilment company **no links allowed**. Contacted the fulllfilment company and told them they are helping cheat people. See below:

    “The client selling diet pills is a scam artist. Selling and shipping 1 bottle of pills every month at $92 per shipment. Then ignoring customers so they can’t cancel. Phytoscience Ltd You are helping facilitate this scam”.

    Reply
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