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Raspberry Ketones trials exposed on BBC Watchdog

Raspberry Ketones trials exposed on BBC Watchdog

In an upcoming episode of the consumer affairs programme BBC Watchdog, Anne Robinson and her team of investigators are planning on exposing the Raspberry Ketone free trial offers currently scamming thousands of innocent consumers both here in the UK and further afield.

What does this Raspberry Ketone trial scam involve?

This trial scam has been around for a while now, and has been used in the past using other products such as Acai Berries.

What the scam involves is an enticing advert being shown on Facebook or similar website, often with a celebrity endorsement (we have seen adverts with Jennifer Saunders, Natalie Cassidy, Lorraine Kelly, Vicky Pattison and even Aussie actress Rebel Wilson).

This links to a website offering a trial of the product, seemingly for just a small amount of money (to cover the cost of P&P).

Unfortunately the true cost of this trial offer has been hidden away from you in the terms and conditions, which usually states that once the trial has concluded you will be charged the full purchase price for the product that usually costs a lot more than it should.

To make matters worse signing up for the trial also allows them to send further monthly packages along with more extortionate charges.

These trials are notoriously difficult to cancel, with reports from those unfortunate enough to have signed up claiming that the companies make various claims to avoid cancelling accounts.

For example:

  • Saying their user database is down
  • Not being able to find the buyer account

Two of the worst offenders are Nutriberry Slim and Ketone Advanced, although there are plenty of other products using the same unethical methods.

When is this episode of BBC Watchdog going to be shown?

This episode of BBC Watchdog is planning to be shown Wednesday, July 2nd at 8pm on BBC1.

The episode will be available to view on BBC iPlayer too for a week afterwords too incase you miss it.

Please leave a comment below with your views on the episode and the scam in general.

What do we suggest?

If you have been unfortunate enough to have signed up for one of these trial offers then the following tips may help you to get a refund:

#1 – Cancel the contract

The first thing you should attempt is to cancel the contract to the company you originally signed up for.

To find out their contact information you may have to read the terms and conditions of the offer you signed up for. This is often in a small font at the bottom of the original product website.

#2 – Find out your rights

For any purchase online there are certain rules and regulations that must be adhered too. Provision 7 of the Consumer Protection (Distance Selling) Regulations 2000 (http://www.legislation.gov.uk/uksi/2000/2334/contents/made) shows what information must be provided by the seller.

If anything is missing from the original offer then you will have the necessary ammunition to get a refund.

#3 – Contact the company

Using the contact information you have researched try to contact the company to request a refund. Often just explaining your circumstances will help get a full or partial refund.

Unfortunately some of these companies will try their hardest not to give a refund, with some not even answering emails or phone calls. If this is the case with the offer you signed up for then it is time to move onto #4.

#4 – Contact your bank

If you are unable to contact the company behind the scam you should contact your bank. At the very least they should be able to cancel any further payments being made.

If you are lucky you they may even be able to get your money refunded.

#5 – Cancel your bank account

If all else fails your last course of action would be to cancel your bank account. This may seem extreme but the inconvenience of opening a new account is surely better than being overcharged for a product that you do not want.

#6 – Leave negative reviews

To avoid anyone else signing up for a similar trial offer you should make sure to tell everyone you know what has happened to you.

It may not help you get your money back, but at least you will know that you have tried to expose this offer for what it really is.

123 comments on "Raspberry Ketones trials exposed on BBC Watchdog"
  1. This happened to me back in March! I’ve ran them numerous times I sent the product back and asked for a refund and they still haven’t given me the money back! £159 they charged and I have to show for it!

    Reply
    • I was subject to this scandal, I ordered raspberry ketone and cleanse which were advertised as “free trials” little did I know it would come at a total cost of £240. “Body change.com” took 3 payments of £79:95 out of my account, when I contacted them they agreed to refund one payment as it should have never been taken, so that now leaves me £160 out of pocket, when I spoke with them they said they would pass my case on to the “coperate” team who would investigate abd see if they could give me sby further refunds, funny enough I’m 5 days on and still heard nothing, what they are doing is absolutely appalling

      Reply
    • Ultra raspberry ketone & clense extreme scam.
      I have paid for the trial and had two lots of money taken from my bank of £184 and haven’t received the product, the telephone number given given is admission dept at a London hospital. After not receiving the trial I called my bank to stop further money being taken from my bank, they obtained the 2nd amount of money by slightly changing the name slightly. My bank advised me to watch my account if I notice any unauthorised transaction on my account to contact them.

      Reply
    • Same to me. They charged me £79.99 and as of yet they gave only offered mean partial refund of £39.99. I’ve emailed them twenty five times to demand the other part of the refund but as of yet had nothing back. I returned the package back to themselves on the 3rd May 2016 but so far heard nothing. Took my money and my product and I’ve got nothing to show for it. What can I do.

      Reply
  2. This has just happened to me last week im down £175 they wont answer my calls ive stopped any more payments been taken through my bank

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  3. I signed up for free trial and when I got back from holiday they had taken 395 pound out my bank said they would refund 145 as I had had the others to long but still not had any thing back my bank said they have cancelled any further payments t mitchell

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  4. The first I knew about this product was an email confirming my order which would be sent shortly. I emailed back saying I had not ordered their product, did not want their product and that as it was obviously a scam I would be reporting them to the appropriate authorities. That reply email was returned by demon mailer as unable to deliver.

    The following week another email arrived saying the product had been dispatched. Again my response by return email was unable to be delivered. The very day the parcel arrived I had intended to meet the post person at the door and refuse the parcel as unsolicited mail, but she caught me at the washing line and put the parcel in the unlocked door. I ran after her and caught up with her and she said best I took the parcel back to the sorting office the following day and have it returned via the tracking service for free rather than pay recorded delivery charges as by this time we had found out they will not sign for mail.

    I telephoned the number I found on a facebook page about the Nutriberry scam and it took five attempts to get them to listen to me and give me a returned merchandise number which I put on the outside of the jiffy bag before returning it to the distribution centre. II was also insistant I get an identity number for the person I was talking to and although she tried to cut off the call as I had phoned her the line was still live for some time after, costing them a small fortune, I hope.

    As I had not filled in any online application I had no idea where they were going to take the money from, or how they had ever got that information in the first place. The lady I spoke to latterly must have felt sorry for me and eventually gave me the last four digits of the credit card I had allegedly used. It was only a few days from the end of its life and one I seldom used.

    The credit card company (bank) were very good and they have now sent paperwork to complete re the fraudulant use of my card to get the postage and packing fee returned. It is only £2.99 but it is the principal of the thing. I have also received an assurance in a letter today that no further monies can be taken and if they attempt to take money again it will be reported to the fraud team and any money they do get will be reimbursed to me.

    I had kept hard copies of everything, and all the phone calls were dates and times and who I had spoken to. Not everyone would have thought of that.

    Companies like this should have to pay severe penalties. People are vulnerable to advertising, but how many others could have been scammed and not know because they are well off and don`t check their bank accounts as much as they should.

    Reply
    • i have just been scamed i had a trial offer that dousent work when i tried to cancel eny more thay wouldent exsept my email and there was no phone number so i cauld phone them. thay have taken 80 pounds out of my bank i have been to my bank and canceld eny further payment see what happens i have to go back to the bank in to weeks to see if i have got in touch with them some hopes of that .

      Reply
  5. I feel so stupid admitting, as a lawyer, I have been the victim of a scam. I noticed £159.90 had been taken from my bank account. I phoned and got a very rude American who would not listen to anything I had to say about the trial and just kept quoting the terms and conditions. I have written a letter to the company and also emailed them to no avail. I believe it is false advertising as they are using the likes of Pauline Quirke and implying that she used the pills but who lost weight through Lighter Life. I will be reporting this to the ASA although cannot now find the advert on Facebook.

    Reply
  6. Well and truly duped. I ordered raspberry keytone advanced and nutra green coffee cleanse in what I thought was a free trial after seeing an advert on Facebook apparently being endorsed by lorraine kelly in on 12/ 6/14. The cost of the trial was £ 4.95 and £3.95.

    The items arrived and then on 30th June my bank was debited with 2 amounts which were £94.97 and £74.97, totally unauthorised by me, contacted my bank who confirmed they have heard of this before. They have now blocked them from any more money from my account and if they did manage to take any then the bank would cover a refund.

    However that doesn’t help me now as my account is now overdrawn in what a I can only say moment of madness took over and I was totally drawn in.

    I have also contacted the company by phone and got through one individual who was not forthcoming on his location details and who he was but he was in the states and just said I should have read the small print!!!

    The small print does not appear on the Facebook page . Anyway it seems like you have 14 days to cancel orders and the free trial or else you are signing up to paying for the whole product.

    I decided to call again and this time it was like a call centre environment who was a little more forthcoming with the address details, his name was David the contact details was global fulfilment, attention product communications. PO box 10841, Clearwater, Florida 33757

    I hope this helps someone not to make the same mistake I did.

    Regard jane

    Reply
    • Hi, this is the same one I fell for, do you have the telephone number? The number I have is a dead line, thanks, x

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    • Me and my husband ordered raspberry ketone and the cleanser each but we ordered separately same address but different cards as it states only 1 per household! I looked on my statement and four payments have gone out for small amounts but should of only been 2! They took 3 lots of £2.95 and 1 lot of £2.90.
      We ordered on the 29/05/17 and still have nothing! Alarm bells rang when my hubby read all the scams about this. I cancilled my order on the site took screen shots of this and have contacted my bank to stop any further payments and the bank are refunding! Il ring the company to let them know I’ve cancilled but if anything else goes il just cancil my card!!!! I can’t believe I’ve been scammed after being so confident “it will never happen to me” well it has so beware of ULTRA SLIM, ONWARDS, HERBALDIET, SPARKLIVING, TRIMBODY SUPPLIES…… these are just a few names they are using!!!!!!!

      Reply
      • We Have Been Stung By The Above Companies, Offering A Special Offer Of Raspberry Ketones Of Only The Cost Of P&p Which is Advertised As £2.25. The Price and Product Was Advertised On The Order Form, No Mention Of Further Cost! 2 Transactions Of £14.36 As well as As Taken £2.25 for P&p. Email is on their Website, We Questioned their Transactions and have been refunded half for now… Its quite a decent result considering! This is a lesson in security over internet shopping learned! Should have went to Holland and Barret instaed!

        Reply
  7. I to fell to this scam but after i had bought them and went onto a site about the ketones and saw scam i had paid something like £4.99 and this site told me how much people had lost, so i phoned the number can you call back we have no data, i said no i will not phone you back im going to phone my bank right now, phoned santander and told them my card had been lost and i want to cancel so they sent me out a new card with a new 3 dig num and couldnt get a penny from my bank because they had wrong details !!!!

    hope this helps anyone thats just ordered x

    Reply
    • Someone mentioned her bank said because they are an American company they can request your new card details and the bank have to give? That sounds crazy, but I would check and make sure this won’t occur….

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    • I have asked my bank several times if cancelling my card and ordering a new one would stop it but have been told every time that it does not as they are allowed to get the new card details as they say its an authorised payment. I ended up closing my whole bank account 🙁 x

      Reply
  8. i got them and i sent them back thay made me very ill i was off work for two weeks cos off them i have told all my buds about them

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  9. I like Jane was duped. I have contacted my bank and they say they are hearing of this scam five times a day . I called the company spoke to American lady who agreed to return £94. out of the £174 would not budge on that . I shall wait and see if I get a refund but am thinking now maybe have a new bank card sent to me ,just in case they attempt to take money at a later date . Maybe facebook should refund us ?

    Reply
  10. I order the “free trial” of Raspberry Keretone and when I read the literature it said that you could
    not take these tablets if you had a heart problem which I have. I then received another package
    of the tablets and 2 amounts had been deducted from my account. I returned the second package as I had not opened it together with a covering letter asking for a refund and giving the reason why but so far no response. I have cancelled my debit card so that they can no longer
    take any money from my account. Before doing this I transferred any money in that account to another account so that any payment requested would be rejected.

    Reply
  11. I have been caught by this but I have had the small delivery charges taken form my account but had no products delivered so I then rang them to find out wen my delivery was gonna be & they said within three days but still nothing & now I have come on here & found this & am worried that they gonna take money more money out of my account if they delivery the product.but think I will refuse the delivery & tell the postman to return to sender & am now gonna contact my bank & tell them not to let anymore money leave my account to pay those people,

    Reply
    • I think they ran out of stock, but they take money 2 weeks before they send go to your bank and talk to them about getting the money for the order you have not had, Lloyds really went after them because they emailed me and said I had taken action against them.

      Reply
  12. I too have been duped, very annoyed with myself, signed up for the free trial and thought that was it. Found out 1/7/14 that 94.97 and 79.97 had been debited from my account, phoned bank today but cannot use chargeback facility. The product is unopened as when I received it thought had better check web for any ill effects etc and decided not to use it thinking that all I had lost was the post and packaging, how wrong was I!!!!! What next, how to get my money back!

    Reply
    • i have eventually spoke to someone after recording delivery and tracking system spoke to them today again said they have received package and should receive payment between 3-5 working days. I took the number of the bottle of capsules as this was the only way I could get an answer
      Lynne McMillan

      Reply
  13. I too foolishly fell for this scam. They took £184 from my account. I rang them and found the lady I dealt with very difficult to cancel the orders with. She tried every way that she possibly could to keep me as a customer. She offered me discount on the next delivery and practically told me that if I didn’t keep taking the tablets that I’d remain overweight and unhappy with myself. I told her I wanted to cancel severals times, over and over again and eventually she cancelled it for me and refunded £40 to my bank account. I have cancelled the payment set up for it and I’m writing to my bank to see if there will be any possibility of getting any more of my money back. It’s worth a try. I will also be telling everyone about the scam.

    Reply
  14. What a nightmare my mum has told me of the scam day after I recieved my prosucts so after a week I finally got through to someone I had already cancelled my bank card by then but if you dont return the product within the 2 week trial they find a way of catching up with you get the rma code and send back special delivery cancel ur card to be on safe side its the only way hope this helps

    Reply
  15. I had to promise under a recorded message not to go to police or lawyer about these people in order to only get 50% of my money back!! Still not seen it though!!

    Reply
  16. I’m in exactly the same position having had 2 payments taken off my bank account for £94.97 and £79.97 and am now dreading receiving my phone bill to see how much it cost me for my call to America to try and resolve this! The “customer service” advisor i spoke to was so rude and was obviously just reading from a script – when i asked to speak to his manager he said he didnt have one and it was only him there. I then emailed the company on numerous occasions, got a couple of replies saying they were sorry i was not happy, when i mentioned that i was going to seek legal advice then the email was returned as undelivered and i have heard nothing since! I don’t know where to go from here.

    Reply
  17. Thanks to Watch Dog I cancelled within 14days, I found a free phone number on the despatch note 0800 157 7409 and will be returning the products before my 30 days. It is a double scam, money and tablets that really have not worked. They have a separate company that deals with cancellation who know nothing about the product, marketing or its claims. It was too good to be true and I haven’t lost a single inch off my waist!! I used the ketone advance and coffee cleanse

    Reply
  18. I ordered the ‘Free Trial’ and paid the postage and packaging. There email confirmations of your order arrives with absolutely no information on them apart from what you have ordered. I noticed money dissapearing out of my account totalling £165. The bank fraud blocked my card so I phoned them. They advised they had seen this on numerous occasions and to contact the company which I did. I also stopped any future payments to them. The rudest man in the history of customer service. He told me I saw the word ‘Free’ and took advantage of it. Really!!! I asked to speak to a manager as I could not believe the rudeness of this man. He eventually said he would get them to phone back that was on the 16th of June still havent heard anything. I am so embarassed I fell for this. They are just pure criminal/scammers and really not sure how they are getting away with it. As yet no refund….. Not happy

    Reply
  19. I, too, got caught with this scam, but not sure how, except that I received an email from what I thought was Paypal, who wanted a new email address from me, which I gave. Unfortunately, this seems to be have been totally false. I did get caught though as I saw the offer was FREE except for paying postage, but did not realize that by accepting their free offer, that I was agreeing to their terms of sale, which meant that I had 14 days to cancel. We did not get any statement from our Bank till well after 14 days when I found that a payment of £95. had been taken out plus postages, and we contacted the Bank and they seemed to know about this scam. Then I received another lot of the Raspberry Ketones and sent it right back, and by phone cancelled. My husband got them on the phone several times, but all we could retrieve was £75. so we lost something like £125. in total. Totally shocking and so sorry that many got caught in a similar way. Our Bank said they would cancel any future payments but they could do nothing else to help.

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  20. I feel so embarrassed I too watched watchdog and then checked my bank and yes I too have been subject to this scam £174 taken I have tried phoning them with no help, I spoke to my bank and have been advised that I can cancel my bank card but they will not refund me as I previously had made a payment and the T & C ‘s were ticked not by me,.I feel so stupid I currently am unemployed and off with depression how stupid was I.
    I cannot believe that all the famous people were named as using them and they are still continuing to trade.
    I do hope that loads people watched Watchdog to prevent them from being conned.
    I have emailed them but do not expect a reply as others have tried.
    I now have to explain this to my partner which I feel so ashamed about

    Reply
  21. Mail em a few old phone books in enveloped with postage to be paid by recipient!

    Reply
  22. When I received my ‘free’ trial (£99.95 taken from my bank for this) the company I had to return any product to was “PPF Shipping Ltd, P.O. Box 13511′ EH49 7YH, UK you will find it very interesting when you google them! Raspberry Blast customer service +44 0 20 33566290 they say they are in Scotland, a couple of times I was answered by American call centre. Their opening hours are 7 am to 6 pm. The owner of PPF is called Chris Swainson so I addressed my emails to him/her and got replies every single time, although they change their name often for instance I was dealing with: Raspberry Ketone Blast, JEM marketing – Karen Woodley, Beach Ready Inc., Pioneer Labs and Sheridan Labs, Great Bookham, Surrey KT23 3PB. It is like an octopus so many branches of the same company and my bank said they are seeing so many cases of what is a type of fraud according to BBC WATCHDOG. Good luck to everyone with their quest for justice, don’t give up keep emailing them, it costs you nothing, I emailed them every day just to annoy them and I am still doing my best to spread the word about this…..

    Reply
    • What email address did you use to email them? I have that same number and address but I don’t trust the address and I’ve heard so many people saying ringing them is impossible that I’d rather not do that but I don’t know what their email is.

      Have they stopped sending you the product?

      Reply
  23. My trial pack arrived with the seal broken and they would not replace them! I probably got one that has been returned earlier ! I saw on Watchdog the raspberry ketone pills looked white? The ones I have are pinky brown, what colour should they be? I have not used them because they had been opened….

    Reply
  24. If you send anything back to them do it Royal Mail tracked otherwise they don’t respond! Then email them 2 or 3 days later, the product has to be as it was when you received it and check they have, if you send recorded delivery forget it they won’t refund you it is strange!

    Reply
  25. I took out the free trial in Feb of raspberry ketones and was shocked to see the next month they took £95 out of my bank. After contacting them with great difficulty I was told it was a subscription in the small print and that was for the next batch I was due to be sent. I then cancelled this ‘subscription’ but they refused to refund the money. When I never even received the goods for this £95, I contacted my bank who refunded the money after a month or so because I had hadn’t received goods for the money taken. I then received a letter from my bank 2/3 weeks later with a copy of something ketones advanced had sent them. It was a photocopy saying I had received the goods and signed for them. I definitely have not received nor signed for anything off them and there was no proof of my signature of the sheet.It also had the date from end of Feb which was when I had my free trial and not end of march/april when I would supposedly have had this further batch. They are a total con and bare faced liars. My bank said it would take the £95 back out of my account within 7 days unless I could prove I hadn’t received anything from them. How can I prove that apart from ask the company to show my signature which they cant. I have panicked that much, I ended up closing my whole bank account 2 weeks at great inconvenience and re opening another. This company need to be stopped!!!

    Reply
  26. I too have just been duped by this, my bank (halifax) also told me they were aware of this, surely the credit card companies should make their customers aware of this scam as soon as the payment for p&p goes out of the account? Maybe give us chance to stop further payments before they go out? It is disgraceful how these scammers get away with it!

    Reply
    • hi Carmen I too have been stuffed only had 20 quid in acc they have tried several time to take money out of acc now in post today got goldman and greeves ltd courtesy notice for £234.90 original creditor Dijestit £150 optimum ketones £84.90 going cab I haven’t any money in my account feel a fool

      Reply
      • Hi Carmen,

        I thought that I had managed to get out of this con, but then I received a letter from Goldman and Reeves stating that they are attempting to recover a Debt for Raspberry Ketone!
        Does any one know if this is a legit company?
        I’m inclined to ignore it, but don’t want this to affect my good credit!

        Reply
        • Hi Sue,

          I’m in exactly same situation. Thought got out of this scam with help of my bank, but just received letter from Goldman Reeves.
          Their phone no is automated line and no contact details on their website.

          Reply
          • I’ve also received a letter from Goldman Reeves LTD stating I owe £153.60. I too got duped by this scam but luckily enough my bank recognised the scam and stopped my card instantly so they couldn’t take any further funds. As a result, I’m now receiving letters chasing for a debt on a product I haven’t received or intend to. No legitimate solicitor firm will use a P.O box as an address and when I’ve tried to contact them on 0208 077 0997 the number isn’t recognised. I think the tell tail sign this isn’t a recognised company, is the fact they don’t spell cheque correctly on their demand for payment letter and spell it check??? I’m going to ignore it!!

  27. I feel so bad for ever single person who has fallen victim to this, and it makes me so angry that people are being duped when they are simply looking for a helping hand with their weightloss journey. There are so many scams out there, that most people are now savvy about them, however this was very cleverly wrapped up in the form of a “free trial”

    I myself took out the trial as I thought, what is there to lose! I paid on my credit card, which I thought would protect me from any thing untoward, however, because the company have agreed to reimburse part of the payment they took, the credit card company will NOT pay me the remaining amount, which was £93. Unfortunately the Watch Dog programme has come a little to late for me, but they should be praised for highlighting the problem.

    This as been an expensive lesson learnt, and proves there is no such thing as a free lunch, or a free bottle of Ketone tablets in this case!

    Reply
  28. My bank account had no money to take out. I didn’t give them the pleasure to do so, thank the Lord

    Reply
  29. I fell for this as well my bank barclays have been very good with regards to stopping future payments apparently they have calls all the time about this.
    Surely the Celebrities who endorse this stuff could be posting warnings on twitter etc or maybe they dont want to!

    Reply
  30. I have duped by this devious scam to the tune of £94.97 for the Pure Advanced Ketone and £79.97 for the Green Coffee bean products. The whole advertisement is very misleading, is falsely endorsed by celebrities and the recurring payments clause is not made very clear – I wonder why??
    I have cancelled my Visa debit card but BEWARE this is not always enough to stop this company from taking further monthly subscriptions (which will be the amounts mentioned above plus around another £16 in postage and packing charges.) The company can request your new debit card details, therefore you MUST call your bank and get them to arrange a cancellation request form, which is completed over the phone. Once this is in place and if the company does successfully use your new debit card details, then your bank MUST refund you the next working day.
    Please make sure you email both companies to cancel your subscriptions and KEEP these emails as evidence that you’ve contacted them. The email addresses and telephone numbers are printed on the side of the plastic containers. I haven’t called them as I’ve heard that many calls go unanswered, the so called “toll free” numbers are very costly and that if your call is answered the call centre operatives are very rude and unhelpful.
    If you have paid via credit card (your purchase must be for over £100) you may get a refund via SECTION 75 which is a legal protection, though it gets more difficult if you paid via debit card. You can try a little known scheme called CHARGEBACK but it doesn’t have the legal clout that SECTION 75 has.
    I have learnt a very expensive lesson that will never happen again, I also informed all my Facebook friends of this scam to try and let as many people know as possible.

    Reply
  31. Hi. I too was scammed for the amount of £71.23. The company took my last out of my bank and left me penniless.
    First thing to do is go online and cancel the subscription via keytone Advance website. The second thing to do is go to your bank and put a block on on the company from taking any monies out of your account. My bank Barclays called up the company and told them they had charged me for non goods received. I was then passed onto the phone where i was rudely told by a person in the call centre that i received the goods so i was charged! I said no i had the FREE trial! I threatened them with theft and the police and after a little while i was told i would get a refund. This trial is NOT Free you get no goods and even if you sign up for the trial it is not a trial it is a subscription. You have to cancel the subscription immediately and please check your bank as when you pay for postage and packaging, the company then have all your card details to help themselves to your hard earned cash. I am now awaiting a refund. My bank were brilliant and helped me as I’m the 4th case this month that they have dealt with! Please don’t beat yourselves up you ate not the only ones to be conned! Im sure we wont be the last but don’t get duped again i know i wont. Good luck

    Reply
  32. Hi,
    here is the email address you need to contact to CANCEL your subscription,support@ketoneadvanced.com. I emailed them yesterday, and cancelled my subscription, I fired off a fair few emails at least 7 and got a response to every one, they also give you a contact number,(0) 844 858-8072, DO NOT CALL THIS, go to your bank and have them do it, also ask your bank to cancel any further payments from your bank.
    I cannot stress enough for you to cancel your subscriptions, with the above email address as 70 80 or even 100’s of pounds is extortionate for pills you can get from the high street or amazon cheaper. I was lucky as I had nothing sent to me, so I had a no goods received complaint which my bank helped me with, under section 19 of the debit card conditions, so if you have been charged, and not received goods to send back, (not that I thought I had ordered any in the first place, just a free trial!), you have an advantage, If the call centre are unhelpful do not give up. Your bank will of heard of this before as my bank had!

    I hope this helps

    Reply
    • Thanks for this advice i received my free trial yesterday but will be returning it now i have read these coments . I found a link to cancell subscription it says if i dont return before 31/08/2016 i will be charged £79.31p It had given me an RMA number to put on the outside of the pagaging ,so i will be sending it back tomorrow .The address on it is in CYPRUS

      Reply
  33. Hi,

    These companies are misleading so many consumers into believing they are receiving free trials of the bottles, as opposed to having the bottles for a period of time before they charge you for those same bottles. There are so many people that have lost so much money. I intend to write to the Gov body that governs this kind of practice.

    The point is, the free trial is non-existent, their billing is at around the time they dispatch the next batch (only discovered, once you realised its a scam!). The free trial is really a delay of the billing period for two weeks, then charge your card, so you aren’t receiving anything for free. They take at least 5-7 days to arrive. This is deception and entrapment.

    The USA FTC has sued Coffee Cleanse that is also advertised alongside the Ketone Advanced, for using false marketing claims on the weight loss and also false testimonies.

    Dr Oz has been abusing his position I believe! He must be paid a fortune by these companies! Anything said by him is automatically linked to one of my fav persons, Oprah Winfrey, selling it as though she endorses it. That is how they sell it too. It’s all misleading the public.

    I find it astounding that they have not been shut down and can still be allowed to trade. Completely disgraceful. I have been duped-so stupidly- but am using the charge back system. Look it up, your credit card company will help you with this, paperwork involved, but worth it. I want to claim my original charges, which I requested in my response to their email confirming my cancellation. No response, but have not given up. I am very angry!

    They also use false testimonials – endorsements by celebrities – I have found it difficult to find any celebrity actually being interviewed for using these products or real articles quoting them as using the products. Any that have (though I have not found any) may have been paid to do so – depending on their morals of course! The adverts keep popping up and also, they trap you through using the survey requests – they offer 3 prizes/free offers or price of posting only – I cannot understand why it has not been stopped. Im so sure they have broken so many rules!!! Sorry for the long winded rant, just so angry – (and slightly foolish).

    Reply
  34. Dear Watch Dog and everyone,

    I am sorry, but they are still doing it offering free trial bottles of the raspberry ketone and the extreme cleanse.

    The wording is completely misleading and is enticing consumers into something they really would not consider at all, if it stated the real prices of £74 and £93 – and note how they continue to say you need to try both together. It seems the ‘cleanse extreme’ has changed its name from Nutri Green Coffee Cleanse – as they had a law suite against them in the US. Can Watch Dog start a campaign to get them stopped – they are nothing less than rouge traders of a different caliber! I’m sure affiliates are not allowed to flout trading laws.

    Reply
  35. Hi I seen Ketone tablets advertised on facebook for £3-49 .60 tablets with package and posting it came to £7-78 thought I would have a try and if they worked would get more.The Tablets came 6 days latter .I notised on my bank statement they had taken out £47-86 shock horray nearly died.I phoned the suppliers he told me the £40 was package and postage what a loads rubbish FRAUD FRAUD FRAUD.I am in the middle of trying to get my money back from my bank.Keytone have ripped hundreds of people they should not be trading.Holly Willoughby is advertising them on facebook wonder if she knows there a SCAM ,I do like you Holly.In wales we got a pro on tele called EXRAY I am going to report them lets hope they are ride of feel like strangling the owners.I am 66 and don”t need this is my life thankyou for reading this love sue xx

    Reply
  36. Please do not fall for this scam as I did.If it seems too good to be true it usually is.I have been to my bank today and cancelled my debit card to prevent further payments being taken although
    having read some of the reports I am not sure that this will be enough.I will be checking with
    my bank tomorrow and requesting a cancellation requested form.

    This is nothing more or less than theft. Have nothing to do with it.

    Reply
  37. I feel foul of this with a company called garcinium. Com. They attempted to make three withdrawals of £89.99 in 2 weeks two of which were successful even after a dispute was registered via my bank … They changed the name of their company to make the 3rd debit! You cannot get on the web site there’s no contact numbers at all and I’ve sent 6 emails the first one within minutes of accepting the free trial as I became suspicious. All e mails making it clear I don’t want the product and don’t consent to them taking money all have been ignored. My back are feeling with this Do NOT fall for this awful scam it’s a nightmare.

    Reply
  38. Brought the Rasberry Ketone and the Cleanse Xtrem and have now been charged an extra £180.95 14 days after signing up. I did not see the small print on the Cleanse Xtrem and for the Ketone you had to go into another bit to “see full details….” What a con. Have hopefully cancelled now but out of money and I have not lost any weight…. Did say that to the guy on the phone but got told that some people do not lose weight…. I unfortunately did not see the watchdog programme and I am unhappy with the whole experience. I am single with a 2 year old and fortunate enough that I do not have to work at present (I am supporting myself with no handouts) but this does mean that I have to be more careful….
    Shame on them…. Wish I had watched Watchdog or put in scam and the product before I brought…

    Reply
  39. Please don’t fall for the free sample I did and at first I though great deal then two weeks later £95 and £90 vanished from my account leaving me with no money and over my overdraft limit it’s not worth it and the cancellation of both kentone and cleans extreme is near impossible, when I did finally get a hold of them they offered less than half in refund, took house on the phone to get even that 🙁 they NEED TO BE STOPPED !!

    Reply
  40. I.m totally devastated. It also happened to me and when I called to cancel the order the staff was pretending she did not understand me frustrating my call both times. When I asked to be put with a supervisor she cut the call.
    I couldn’t stop crying for hours.
    Nothing can be done after the first 5 reports? , do we have to read hundreds of reports before something is done?…..
    I.m totally devastated! !…..Police can not do something? ?

    Reply
  41. I am raging and so annoyed with myself for falling for this scam! I signed up for the free trial Rasberry Ketone and Cleanse Xtrem and was only asked to pay for postage. Just looked at my bank statement this morning and noticed that this company had the cheeky of taking £89 and £69 from my bank account. I called my bank and they said they will block any future charges but they can’t recall my monies back because they company have already taken them. I’m so gutted and upset. As if I would want to pay all this money for a bottle of pills!! I called the company and basically told them what thieving scums they are and taking all that money from my account without my consent and that I want it all back. I should have done more research and should have watched Watchdog! The other ignoring thing is I watch Watchdog regularly. Clearly missed the one with this scum on! I feel such a fool!

    Reply
  42. I got conned with this and have mental health issues. I have been refused help by both my bank tsb who say it is a simple dispute and the company who refused to give even a partial refund. I have also since been in hospital due to an overdoes due to the stress of not having the funds for my rent, this has left me in crisis and with no help. I have explained this to the company and returned all the products and they have not given me any cash back. Also they charged me £320 all together in multiple payments of 79.95. I am now living in abject poverty and using my cash for food to try to find my rent. I am on benefits and am in the process of a breakdown. I would like any help to get the money back i have lost. I have opened another bank account with natwest that i will be moving my benefit payments to but already have a substantial overdraft that will continue to go up as i get charged. I am currently trying to get myself back on my feet but see no way out of this wothout the return of that money – which is a massive amount to me. If anyone can help me from watchdog I would be so greatful.

    Reply
  43. I have also just been stupidly sucked into this scam
    I have ordered the free trial tonight i was not asked to tick a box confirming their terms and conditions all I have in small print in grey writing in a grey box is we will charge you 89 pounds after first 14 days and then every 30 days how do I stop it before this happens

    please help 🙁

    Reply
  44. I just cancelled my direct debit. Unfortunately didn’t notice until they took £383! So gutted as Christmas is now going to be such a struggle. 🙁

    Reply
  45. I to was scamed bank(TSB) wasn’t much help .I changed banks but not quick enough they took £93 & £90 yesterday closed it to day.Told my new bank how stupid I’d been glad I did
    As you all probably no banks can change every thing for you without you having to do anything Well if you do that the bank your leaving sends everything to your new bank that includes your scam details. The best way to get rid of them is to get in touch all your direct debits SO and anything else you get money out yourbank for I no it’s a pain but you need to do this yourself it’s the best way to beat them just now but keep trying to get your money back thats what I’m doing .Hope it helps

    Reply
    • I too have fallen for this scam, I rung them and spoke to someone and they told me to return the product to a different address within 30 days which I will , they said they had cancelled my subscription but if they didn’t receive the product back in 30 days I’d be charged £99 ! I also phoned my credit card company ( barclaycard ) and they were very helpful and have blocked any future payments as a precaussion and will be keeping a eye on the account , raspberry ketone blast was the product from beach something or other, when the product arrived I went to check online for more info that is when I discovered the scam complaints, how can these companies still trade on something never tested on humans ??? I’d like to meet these people and ram their product sideways up their ….

      Reply
  46. I should add the number was 020 3356 6290 , I located this on the despatch note that came with the product

    Reply
  47. Like a fool I signed up for a free trial several weeks ago – usually have no funds in my account but saved up for kids birthday party which is few days b 4 xmas. They took £76 out of my account on Monday – Barclays has cancelled any future transactions and has confirmed I will b re-inbursed should they take anymore. Rang the number for Raspberry Ketones which the bank gave me and was assured a part payment would b credited back to me once id sent the product back. I have just traced my package and it is being returned to sender. Called them again to be told to resend it to another address. Im so mad with myself but felt ( like many others) I was just paying for the postage and packing for a free trial. Its truly disgusting that these scams are still continuing to operate.

    Reply
  48. This scam is still going on! I was stupid enough to sign up for the “free” trial endorsed by Lorraine Kelly – didn’t think I had anything to lose! What a fool – £79.99 was taken from my account yesterday and I haven’t even received my free trial item. Barclays were super and seemed to know all about this and have cancelled any future transactions and gave me a telephone number which I will be attempting to call today. I can’t believe that I am reading right back to six months ago and this scam is still operating under different guises. Can’t something be done to stop these criminals?

    Reply
  49. Feeling so angry after reading everyone’s comments and complaints about raspberry ketones and cleanse xtreme. I am having the same problems with the companies, namely beach ready in scotland. I have had almost £300 taken from my account, £95 on christmas eve and couldn’t pay for my food shop. I rang them, told them I had returned all packs of their products almost a month ago and labelled the parcels clearly with the rma numbers and my customer reference numbers but was still waiting for charges to be refunded. I told them that I had already cancelled the agreement with them at the time of them advising me to return their products. They said that it had been cancelled at that time so I asked them if this was the case then why had they taken a further £95 from my account on christmas eve!!!!!! I was left with no money, I have recently lost my job too. I will keep emailing them demanding my money back but don’t hold out much hope on that. I have spoken to my bank about it too. Something needs to be done about these rip off companies preying on innocent consumers, they’re no better than loan sharks!

    Reply
  50. Two friends of mine have been victims of this scam. It has caused severe distress to both of them. The company is operating a sophisticated scam and the people who run it know exactly what they are doing to vulnerable people. In fact the terms of the “trial” are printed in the Terms and Conditions which can be found by clicking on a small link at the bottom of the page. Unfortunately the company is not breaking the law; the wording however is misleading and makes false claims. I think the only way to stop this is for all banks to write to their customers and warn them.

    Reply
  51. I too was sadly a victim of this scam. So desperate to find an easy way to loose weight I jumped at the chance of this free trial. I paid postage and packaging costs only. I later realised two lots of sums had come out of my bank account leaving me at a loss of just under £500. Luckily my bank were very good and refunded me the money. Disgusted that this is still trolling Facebook! Why has it not been taken off of there months and months later after copious amounts of complaints! How can people get away with this!? Eat healthy, in moderation and exercise. There is NO quick fix!

    Reply
  52. I ordered the free trail they only charged me for posting, one month later they sent me some more. I didn’t think anything from it, received one in February again so I rang my bank and they claimed to have blocked anymore money going out, got home today and they have sent me some more. I’m 300 pound down and 3 bottles that haven’t been touched! I asked for a refund and the man I spoke to said no and put the phone down on me.

    Reply
  53. I nearly got hooked in to day, and this was on a site called healthy Mum Daily.

    Reply
  54. I ordered about a few weeks ago got my trial but only then did I realise it was a scam. I cancelled, got email saying it was cancelled, cancelled it through bank. Thought that would be the end of it. Woke this morning to find two payments of £49.99 gone from my account. I am on disability and get very little money, this was my rent, gas and elec. I spent the day in tears. Have contacted fraud team and have to wait to find out if I can get my money back, really upset by it all.

    Reply
  55. I fell for this scam but fortunately I realised straight away and contacted my bank who had already heard of the scammers and have blocked any further outgoings, the company will not allow me to cancel until I have tried the pills for 14 days the rudest woman ever simply told me to ring back in two weeks and put the phone down on me unbelievable people they need to be stopped!!!!!

    Reply
  56. I also foolishly fell for this scam, but I think I may have been one of the lucky ones, I phoned the number on the invoice and asked for my money back, and have been refunded in full!

    Reply
    • I got a full refund too but now received a letter from a debt company saying I owe money to them Im really confused 😕

      Reply
  57. dear all I have been duped as I had no money in account they have tried several times now got debt collectors letter Goldman Reeves Ltd 020 8077 0997 attemptimg to collect a debt of £234.90 have 30 days to reply also the original creditor will be disclosed so people with no cash in account beware pobox 15116 Birmingham B16 9ES gues they are selling non payments as debts guess I will ask cab and bank for help some real life rats out there would love to know where they operate from will send em lots of junk mail

    Reply
    • I took part in a free trial and was not happy with it so called the company more than once. They finally told me to send back any unused product and they would cancel my future orders. I did send them back to an address overseas which cost me a lot in postage. I kept the proof of postage.
      I received a letter today form goldman reeves saying I owed £125 for these products.
      I returned them over 2 years ago so no longer have the proof of postage. why would I keep if for 2 years!!
      what do I do??

      Reply
    • I’ve just received one of these letters. I think they haven’t been able to take mo eye from me as I lost my bank card and had to get another.

      Reply
    • How did you get on Sheona? I’ve had a letter today from Goldman Reeves (3rd September 2016) re a purchase in July 2015. I cancelled the order last July (as allowed in the 2 week free trial period) and luckily kept the emails saying that I didn’t owe anything and my bank details had been removed and account closed. Fortunately I also asked the bank to not let any payments go to this. Fast Forward a year and that company have clearly lied, kept my records and attempted at some point to take money which they now say I owe. Dreadful, company and they shouldn’t be allowed to do this. Email Proof now in the post to Goldman Reeves. Not happy. Please everyone keep your records safe for a very long time!

      Reply
    • We also got scammed, cancelled at D/D with the bank and now we have received a dept collection letter.

      What do we do know? Goldman Reeves Ltd are they aware that it is a scam?

      Reply
    • Hi I’ve just received a letter from same debt ppl even though I got a refund from the company I had issues with did you actually hand over money or do you know if the company is legitimate

      Reply
    • so what did you do about it, was the problem resolved.

      Reply
  58. Any payments to Pinnacle-of- Life or Green-Space-Body should be carefully examined as they are probably bogus. Talk directly to your Bank who should be able to reverse the entries.

    Reply
  59. BE WARNED ! I also fell for this scam back in June 2015 but having read up on the scam I returned the product unopened when it arrived and cancelled the account. my bank was very good and stopped the payments going out. I even recieved a confirmation e-mail to say the product was returned and account cancelled. However this morning 15 months after returning the goods I got a letter from a debt collection firm… Goldman Reeves… asking me to pay £60.52 within 28 days or legal action will be taken, I have written back outlining the history and hope this will be an end to the matter. the other thing i notice the firm i origionally ordered the free trial from seem to change name at each stage of contact so its very hard to keep track of them.

    Reply
  60. I’ve just received a letter from Goldman Reeves demanding payment of £153 for ketone products. I have no idea what it’s all about. I did buy something well over a year ago but wasn’t aware I signed up for anything ongoing and have never received any products. Any ideas about what I should do? Thanks

    Reply
  61. Gi I had the same experience but I managed to get a refund a year later now I have received a debt company’s letter saying that I owe £64.60 I’m fuming bit not sure if the company is legit

    Reply
    • I’ve just had letter from Goldman reeves saying I owe £125 , I rang and cancelled products and didn’t receive any so I presumed that cancellation was valid , tried to email them but Goldman reeves not a valid email address so I will be sending letter stating I’m not paying it!!! It’s a scam

      Reply
  62. My wife has just received a demand from Goldman Reeves, for a 95GBP on Aug 28th 2016. She received goods, and attached was an invoice for 95 pounds. Returned the goods the same day she received them and cancelled her debit card. After two weeks of phone calls to this scam company, they finally admitted receiving the goods and all was clear. That was well over a year ago, and then this demand over the weekend.

    Investigating this company on Companies House, its a one man band, an American, who only set the company up in April this year with a registered PO Box in Birmingham and a registered office in London. Have emailed him back (impossible to phone surprise surprise). Will go all the way with this, next stop the Police, then FCA and Trading Standards. Dont fall for it.

    Reply
  63. PS.

    There are 6983 registered companies at this address in Convent Garden London. Certainly seems he does not wish to be contacted !!

    Reply
  64. I’ve received a debt letter from Goldman Reeves today too.
    No idea what to do with it. My letter states I owe £33.32
    The phone number is just an answer machine with an American voice.
    I don’t want to email them and give them my detail as I’m not sure this is legit either.

    Reply
  65. Further to my recent post yesterday, I have spoken to the Financial Ombudsman Service (0800 023 4567) and they state that Goldman Reeves Ltd are NOT registered with the Financial Conduct Authority. Debt Collection is a regulated activity in the UK and any company exercising debt collection in the UK needs to registered with them. It would chime as to why contacting them is so difficult. Next Stop the Fraud Office.

    Reply
    • Thank you JohnS and others for the helpful information you have put online. I have had a letter for £89 – frightened the life out of me and was tempted just to pay it to make it all go away!

      Reply
  66. PS To my message, the registered PO Box in Birmingham B18 9ES is NOT a registered postal address

    Reply
  67. Spoken to Fraud Office, and have opened a case. They / I strongly suspect a scam. The Company is NOT registered with the FCA, the postal adress is not registered in Birmingham, the website makes no reference to FCA affiliation, only American Codes (in Terms and Conditions), and the enquiry support ticket decipher code is fixed at JE496. Normally this would change on each page load. DO NOT PAY ANY MONIES TO THESE PEOPLE

    Reply
  68. Having received a notice form the FOS just now, its not clear how this company operates, and whether they are a bonafide Debt Collection Company. They may be acting as an go between in which case they may not need a FCA number. The postal address in Birmingham is not recognised, apart from one website which portays a PO Box 15116 to a company / person called BGD

    I have sent support tickets to this ”company”, and will see what transpires, only advice is to fight them every step of the way. I / we will not pay them a penny even if ends up in court.

    Reply
  69. the email address fro Goldman Reeves is support@goldmanreeves.co.uk my case is now closed after I disputed it and sent email proof.. The CSA confirmed that they were not a member and that they had never heard of Goldman Reeves. The terms and conditions on the Goldman Reeves website rang alarm bells as all relating to US banking stuff. Very suspicious company so don’t fall for this. The letter tried to make it look like they are a law firm as has scales on top of page but the company was only registered in April 16. It has an American Director and so does the ketone / ultra cleanse company so HIGHLY suspicious. Dispute the debt by email or recorded mail and don’t fall for it. The letter doesn’t actually threaten legal action and says at the top it’s an attempt to recover money. Above all else, instruct your bank NOT to make any payments to this company for at least the next 30 months until your card has well and truly expired as I believe they are keeping the details and attempting to take money every now and again. Do a Google search for Goldman Reeves and several complaints now appear. Best of luck and don’t panic!

    Reply
  70. Had a phone call today from my local trading standards. Yesterday submitted details to Action Fraud (Police), Consumer Action (Trading Standards) and the FOS. This company (Goldman Reeves) as I said a couple of days ago are not registered as a debt collection agency. The letter is purley an attemp to gather monies, and has no legal juristiction in this Country. We are all covered by the Distance Selling Regulations (despite what this Amercian company thinks) and as long as you have returned the product(s) within the two week window from when you RECEIVED the goods, not from when you ordered, then you are covered.

    At the end of the day this so called debt company are trying to catch out the unwary public. To take a case to court (CCJs) costs money. Its just phishing. Dont fall for it. Tell them that you have registered the case with UK based agencies as I have done. This company has been added to a national databse according to TS. I can only suggest that if you have received a letter, do as I and others have done, and report it to the Police and Trading Standards, and then get a case reference number. Record all correspondence with this company.

    Reply
  71. After communicaing with the moderator tonight, please can you ensure you post the following, but not my previous two posts (for legal reasons)
    **********************************************************
    I can now without doubt state THIS IS A SCAM
    **********************************************************
    PROOF 1, if you analyse the HTML / JavaScript code for the Goldman Reeves support webpage, there is a link to the Customer Service Alliance. This is a legitimate site I think !! Behind this link is a website address in the USA which sell face creams etc. Its a similar model to keytone. I cannot state the name of the company for legal reasons. If you then look at the support page for this website it is nigh on identical to the support page for Goldman Reeves.That raised my suspicions. My browser (firefox) has the ability to display the web page source code. If yours does this, look at the code for the support page and there you will see the link, if you look hard enough.

    All of the information I have provided here is freely and publically available. You just need to know where to look. There is nothing malicious in what I have said over the past couple of days.

    The source code also details the IP address of this company in London. The same IP address is registered to a company called goldmanreeves.com. It has recently been created in the last couple of months.

    PROOF 2 Now here is the ultimate proof. Due to this logo, I searched this on images in Google, and came across a company called collectpros.com. IT IS IDENTICAL IN EVERY RESPECT TO THE WEBPAGES FOR GOLDMAN REEVES. Google this company, and there are hundreds of complaints, all saying its a scam. Look for yourself.

    THEREFORE DO NOT PAY GOLMAN REEVES SFA

    i hope this saves others further misery.

    Reply
    • Wish I’d found a lot of this info before starting the last few hours! The company was registered in April, as someone said above, to a London address. The address has 7640 companies registered at it – this is because it’s a service that offers an address for company registration to whoever wants it.
      I’m glad to hear this has been reported so hopefully it won’t carry on too long before they shut this version of the company down but it doesn’t stop them scamming folk in the meantime and scaring them into taking their money.
      I did notice that the service that offers the address includes a service that forwards letters to the owner (a chap called Michael Ross in the USA, possibly Nevada) at a 15% premium to the royal mail cost. I wonder how many letters the company would be willing to accept payment for?

      Reply
  72. Removed the two posts as requested.

    Reply
  73. Whatever you do, DO NOT enter your financial details on the support page on the support page of Goldman Reeves.

    If you are still unsure about this company, just google Michael Ross collectpros.com. The very same Michael Ross registered to Goldman Reeves at Companies House in the UK, with links to company in Cyprus. If you look hard enough there are various videos on google, mainly from Watchdog style US TV Stations, with EXACTLY the same letters we have all received from GR

    I rest my case

    Reply
  74. My mother has just been victim to this, she has been charged £79.35 – funnily enough before we checked her account i looked at that tablets, and seem to me they looked fake and had laser jet printer stickers, yes taking money unauthorised and scamming people is horrendous and I really think these companies need to be dealt with, but my major concern is what is the content of these tablets! Ladies – Gents, would you follow Colleen or Lorraine off a cliff! then unless its a cook book or they are sharing or hiring out their personal trainers to you for free please please do not buy these tablets or anything online! I need to lose weight myself but sadly the only cure is to get off my butt, exercise and healthy eating! its a shame we cant have a cure unless we can have a band or afford plastic surgery! I think we all need to know more about being health, and promote heath and well being and not – following a celeb as an ideal body weight!

    Reply
  75. Today I received a letter from the company Goldman Reeves Ltd with the words “THIS IS AN ATTEMPT TO COLLECT A DEBT” in bold capital letters underneath the header. The date of notice is 23 September 2016. The payment due date is 30 days of receipt. The overdue balance is apparently £153.60 and the original creditors are supposed to be Ultra Power Cleanse £89 and Ultra Ketone Plus £64.60. I ordered these items from eBay after paying P+P for the free trial for them over a year ago. Although they did work (hence the reason I bought more from eBay) Not at anytime did I sign up or agree to deliveries each month. Due to this I never received anymore than the free trial.
    Today, due to the arrival of this letter, I have spent the last few hours researching which brought me eventually to here. I must thank you all for truly opening my eyes to this company. I wasn’t 100% sure before reading your comments but had a small inkling that this was a scam. I shall now file the letter under “money grabbing scams”. Thank you again.

    Reply
  76. Sadly I’ve just discovered that I fell for this scam but not with the Ketone but with an Anti ageing cream, that cream was called RVTL Anti Ageing Cream you will receive a letter from a company called Goldman Reeves Ltd, and it will advise that you owe money for a product as above DON’T GIVE ANY MONIES TOO THIS COMPANY.

    Reply
  77. I also received a letter today too from the company Goldman Reeves Ltd with the words “THIS IS AN ATTEMPT TO COLLECT A DEBT” in bold capital letters underneath the header. The date of notice is 23 September 2016. The payment due date is 30 days of receipt. The overdue balance is apparently £60.52 and the original creditors are supposed to be RVTL Anti-aging. I ordered this item over a year ago now and sent many emails trying to cancel it with not much luck. I did get in contact with someone by email saying that she could not find my account and asked if could send her further information that was used at the time of placing the order and reply back to this email with the information mentioned below so that they could assist me. They asked for my Customer ID: Address: Phone number and email. I gave the info apart from my phone number and had no reply. I spoke to my bank straight away and asked them not to let them take any money and i assumed that it was cancelled as i had not received any thing from them or no money been taken. Until now, i haven’t received anything but this letter and i’m not sure what i should do. I have saved the 9 emails trying to cancel this thing from last year and i have tried ringing the number on the letter but i just get an answer phone message with an american man’s voice. Do i just ignore the letter? I see that many of you have and it seems to be a scam.

    Reply
    • I today have just received the same letter mine is for ultra power cleanse there is no way I am paying it I also cancelled last year and the bank flagged it up in case they decided to take any money after they withdrew 100 without my permission

      Reply
  78. I also received a letter today dated 23 September 2016. Demanding the amount oF £153.60. I first saw this amount had been taken from my credit card account months ago. After qierying this with the credit card company my money was returned to me. I had never received any goods and after a while i realised i had signed for a sample of rasberry keytone tablets. I never once had signed for a course of these tablets. I am going to ignore the letter because I don’t think if is enforceable

    Reply
  79. I have just received a letter from Goldman Reeves with words ATTEMPT TO COLLECT A DEBT
    An amount of £89 from ultra cleanse which I ordered in 2016. Cancelled by Barclays and by telephone
    Heard or received or heard nothing this year. Do I ignore this, is It a scam.
    Can

    Reply
    • I have received the same letter from GOLDMAN REEVES LTD as a few of you above. Stating I owe £153.60 for ultra power cleanse and ultra ketone plus dated 27th September 2016. I too fell for the scam, however when they arrived I pretty much Googled them right away and noticed it was a scam so contacted my bank! Who stopped any further money been taken from my account. It must have been well over 6 months that I ordered these for free and just paid p&p for them. Obviously this is not the case. Should I be worried about this?

      Reply
  80. Dear All,
    My wife got a letter from Goldman Reeves on Friday 30th. Sept ’16 with the same demands that everybody’s had and I have been trying to get to the bottom of it for the last two and a half days. The products all seem to come from a company called Arc Labs Inc in Parmdale, California although they do have an address in the UK which is Victory House, 400 Pavillion Drive, Northampton Business Park, NN4 7PA (tel:0203 129 3927). Goldman Reeves was set up in April 2016 by Michael Ross, an American who gives his country of residence as the USA. It is a £100 company with only one share issued (but unpaid) to Mr. Ross. It’s nature of business is not known to Companies House as the application for incorporation stated that the nature of business would be disclosed on the first filed accounts. Goldman Reeves Limited have an accommodation address at Garden Studios, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ (tel:0207 379 0344; email:). As well as a few companies which rent space at Garden Studios there are a further 6,000+ businesses which use these serviced offices as a correspondence address but with no physical presence. The address at the bottom of the Goldman Reeves Limited letter asking for settlement is bogus and P.O. Box 15116 in Birmingham was cancelled in 2012. There is therefore no point in writing to this address with proof of cancellation or any other content. The only address which does exist is Garden Studios in Covent Garden. I have reported Goldman Reeves to Companies House, Trading Standards, The Citizens’ Advice Bureau and the Ministry of Justice. Reading other comments on this website so have others, but nobody seems to have put two and two together. This whole business would seem to be fraud, pure and simple. All in all a pretty sorry state of affairs.

    Reply
    • Thanks for this information. I called the company offering the free trial and was lucky enough that they did send me an email to confirm that no money will be taken from me and all was cancelled. I too received a letter from Goldman Reeves Ltd. Goldman Reeves have replied to the contact form I filled in on their website. They say I placed an order on 1st April (April fools day!) which, if course I did not. It was at the start of the year. I emailed back a copy of the cancellation confirmation so it will be interesting if they still insist I pay them. (It did not contain any personal details). I too have reported them to Action Fraud. Thank you Justin for all this information, it was very helpful.

      Reply
  81. Goldman Reeves letter
    Just made a great paper plane with my letter, the grandkids are really loving it.
    Scam,

    Reply
  82. Absolutely scammed. I am annoyed with myself for falling for it.
    Dont do it! Stay clear of these websites and this company!

    Phenom Health Returns
    PO Box 42388​
    Larnaca 6533​
    Cyprus

    Reply
  83. I have also received a letter from Goldman Reeves , this is the second one. I have never even ordered the diet pills they refer to. I have noticed from many of the posts on here they are always demanding the same amount of £153.60. I have also found out that they are not even a registered debt collection company so shouldn’t even be trading as such. The telephone number they provide goes to an American who consistently refers to a script and does not answer your questions and when he feels you are getting the better of him he hangs up. Please do not pay any money to these people they are scammers .

    Reply
  84. I too have received a second letter yesterday from Goldman Reeves ‘this is an attempt to collect a debt. the original creditor is Ultra power cleanse £89/Ultra Ketone plus £64.60 in total £153.60. All this began in August 2013. I realised it was a scam and cancelled my payments to this company. Form what my bank tell me, this company is keeping the bank details when paying for P&P. My cards were cancelled and the bank made aware to stop any attempt to take money from my account. I will be contacting Citizens advice etc. This company needs exposing – FAST!

    Reply
  85. Do not fall for this despicable scam
    You think your getting a trial product for the cost of p and p but end up getting stung for two payments of 80 pound
    You need to read the watchdog report ,these companies are a total lie
    These companies need to be exposed and shut down
    It’s being going on too long and still no legal action taken
    Come on consumer watchdogs ,do your job

    Reply
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